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7 months ago

Toronto, Canada SysAid Technologies Full time

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We seek a proactive and relationship-driven Account Manager to spearhead growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.

**Responsibilities**:

- Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
- Create and deliver compelling product and service presentations to existing customers to drive growth.
- Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
- Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
- Follow-up on marketing & CSM generated leads to build the expansion sales pipeline.
- Identifying opportunities in your customer base to proactively build your own sales pipeline.

**Requirements**:

- 3+ years of quota-carrying SaaS/B2B software sales experience.
- Experience managing the sales cycle end to end.
- Self-motivated, resilient, and a collaborative mindset.
- A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Excel in a high-paced setting while managing a diverse customer base efficiently.