Client Care Representative in Group Benefits
2 weeks ago
**Client Care Representative in Group Benefits**
**Ascension Benefits is a full-service Group Benefits Brokerage located in Langley. We are driven to create value and deliver on our promises. Simply put, our goal is to exceed client expectations.**
Come join our Team
We are currently seeking a dynamic individual to join our Client Care team.
This is a Full-time role working Monday - Friday with the flexibility of working from home. However, in office attendance will be required during the probation period.
**What will you be doing: The Client Care Representative will provide excellent customer service to our clients in all aspects of our industry. This will include but not limited to, resolving claim issues, processing enrollments, employee changes and terminations, supporting implementations and amendments.**
**What will you bring**:
- **Previous experience in a Customer Service role**
- **Previous experience of 1-2 years in an insurance company, group benefits role is required**
- **Exceptional interpersonal skills to build positive relationships with clients and our partners in business**
- **Excellent communication skills both verbal and written**
- **Attention to detail and maintaining accurate client files**
- **Strong organizational skills including the ability to prioritize and multi-task**
- **Proficient in using Microsoft including Excel, Word, and MS Teams with aptitude for learning new technology**
**What’s in it for you**:
- **Positive work environment with a supportive team**
- **Competitive wage and bonus structure**
- **Flexibility with working hours to support a work-life balance**
- **Team building events**
- **Company perks including gym membership allowance, well stocked kitchen with snacks and wellness days**
- **Opportunity for growth, training, and education**
- **Skip the waiting period - Extended Health benefits for you and your family**
**Salary**: $55,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Langley, BC
Expected start date: 2023-04-17
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