Cruise Travel Consultant

3 weeks ago

Toronto, Canada Kensington Tours Full time

Company Description

Founded in 2006, Kensington Tours is a $170 million privately held company that has been rapidly growing for the past few years. We are a multi-award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Anchored by an industry-leading team of 150+ destination specialists, we deliver curated travel experiences for the most discerning clients.

The success of Kensington Tours has been its ability to provide customized tours for each and every client in a market with increasingly sophisticated consumer knowledge and a heightened search for “authenticity of experience.” We do this with our pioneering technology platform that allows the company to connect tour experts all over the world into a single, streamlined database and booking engine. In 2021, we launched Kensington Voyages which pairs the world's finest ocean & river cruises with KT's signature private guided land experiences.

Kensington strives to surprise and delight at every turn with authentic, extraordinary, and unexpected experiences. Our brand promise: To create the experience that changes the life.

**Job Description**:
As a specialized travel sales consultant in cruise, you will be responsible for consulting, planning and selling cruise & land travel and creating high-touch, personalized experiences for our customers.

From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectations.

Who You Are
- A Passionate Traveler & Cruise Expert
- An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel
- A Fabulous Storyteller
- A High Performer
- A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
- A Devoted Team Player
- Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off.
- A Curious Learner
- You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region

**Qualifications**:

- 3-5 years of extensive experience with cruise sales using a consultative sales approach
- Proven ability to be resourceful and to learn new systems
- Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed in this role
- Experience in building FIT packages servicing high-touch clientele would be beneficial
- Sound knowledge of Mediterranean, European River Cruises and/or Expedition cruising.
- Experience in meeting and exceeding monthly sales targets preferred
- Expert in client relationship building specifically with high-touch clients
- Ability to resolve problems independently in a timely manner

Additional Information
**Cultural Fit**
- Thrives working in a technology and KPI driven organization.
- Able to thrive in an entrepreneurial environment.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Ability to build trust and work through conflict both upwards and downward.

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

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