IT Administrator

6 months ago

Toronto, Canada Travel Edge Full time

**Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

**Responsibilities**
- Provide Level 1 / 2 Support for Office 365; Mitel Telephony Systems; Twilio Flex; Citrix; GDS.
- Onboarding of new employees and clients to the above platforms.
- Support contact to our collocated and managed hosting environments.
- Issue escalation and resolution through our service providers.
- Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installs.
- Involvement with our Citrix provisioning systems, and related configuration management.
- Other duties as required by the ongoing needs of the organization

**Qualifications**
- Currently pursuing or recently completed an Information Technology training program. (Degree /Diploma)
- A can do, self-starting attitude.
- Experience with IT in Travel & Tourism vertical an asset.
- Experience with GDS use or administration
- Customer service experience within a support group or Help Desk.
- Must provide clear and professional communication in all stakeholder interactions. Must prioritize work effectively and pursue issues through to successful resolution.
- Motivated resource who strives to deliver, and ability to prioritize in a fast-paced environment.
- Must possess strong verbal and written communication skills.
- As the team grows, successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
- Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business.
- Drive to become an expert on internally developed travel industry tools and productivity supporting cloud platforms.
- Must be customer centric and take ownership for complete solutions.

**Attributes Required**
- Thrives working in a technology and KPI driven organization
- Able to thrive in an entrepreneurial environment
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations and learning what's working and not working
- Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

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