Desktop Services Support Analyst

6 months ago

Oakville, Canada The Travelers Companies, Inc. Full time

Who Are We?

- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Technology
Target Openings
1
What Is the Opportunity?
Performs activities related to desktop installation and/or network operations. These activities include advanced diagnostics, technical analyses. Travel may be required. Overtime may be required.

What Will You Do?
- Performs configuration and testing for workstations, telephones and associated adjunct equipment.
- Provides on-site technical support for activities associated with the implementation, installation and move of network and distributed technologies in the field offices.
- Provides onsite problem resolution for desktop, server, voice, and network problems within established enterprise guidelines.
- Perform other duties as assigned.
- 1 year of end-user desktop support experience preferred.
- Technical Knowledge:

- Demonstrates working knowledge of workstations and server functionality.
- Demonstrates working knowledge of network topology, telephony and distributed technologies including network operating systems.
- Business Knowledge & Partnership:

- Accurately assesses and understands customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.
- Able to interface effectively with customers and CORE IS areas in customer service/support situations.
- Problem Solving & Decision Making:

- Able to isolate and resolve most telephony and PC hardware, software, facility and network infrastructure problems within established guidelines.
- Self-Management:

- Demonstrates effective skills in managing their activities and participation within team environment.
- Leadership:

- Planning and Project Management:

- Able to plan, coordinate and provide on-site support of problem resolution activities and small projects associated with the implementation/installations of technology in field office locations
- Able to adjust priorities to account for changes in business needs.
- Financial Awareness:

- Incorrect project installation or delayed problem resolution may result in customer downtime, directly impacting profitability.

What is a Must Have?
- 1 year of Technology experience required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

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