Noc Technical Support Agent, Level 1
5 months ago
**Position Details**:
- Permanent, Full-time
- On-Site
- Monday to Friday
- NOC: 22221 - User support technicians
**Location**:Cornwall, Oakville, ON
**Summary**:The primary purpose of this position is to provide Level 1 OEM Software & Hardware support and for Digital LED sign customers.
**The primary responsibilities and duties include; but are not limited to**:
- Provide over the phone support to customers related to LED display software
- Provide over-the-phone support to customers setting up and maintaining wired, cellular and Wi-Fi networks. Specific skills in configuring network subnets.
- Update all customer inquiries to second level support as required with full debrief on the issue to ensure the issue is resolved
- Maintain customer satisfaction ratings based on criteria established by the company.
- Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.
- Utilize company provided diagnostic tools (MRI Portal) and Remote Desktop software to triage and diagnose customer reported issues.
- Proactively using company provided diagnostics tools monitor customer LED signs to detect issues and open service tickets to correct them.
- As and when appropriate sells additional services by recognizing opportunities to upsell accounts.
- Set up web-based training sessions with customers on Media Resources LED display software and communication set ups.
- In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.
- Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace
- Ensure all Service calls are answered and completed to the customer’s satisfaction in a timely manner.
- Ensure all Service calls are proactively followed up and customers kept updated on service ticket status.
- Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.
- Additional responsibilities and duties as assigned.
**Requirements / Qualifications**:
**Academic Training**:
- Completion of a college program in computer science, computer programming or network administration an asset.
- A+ certification an asset
**Work Experience**:
- 2+ years’ experience in a Tier I desktop support providing similar technical responsibilities.
**Specific Competencies**:
- Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
- Solid understanding of networking
- Ability to work professionally with outside service providers
- Positive “enjoy life” attitude to work strong team player with excellent problem and conflict solving skills; resourceful and proactive.
- Commitment to product quality and delivery deadlines based on cost and time constraints
- Exemplary organization and time management skills; excellent multitasking ability
- Strong organization and adherence to specified timelines.
- This position requires multi-tasking to ensure the varied job requirements are met.
- Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.
- Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.
**Work Conditions**:
**Physical Demands**:
- Office environment with prolonged sitting, typing, and phone usage.
- Practically no exposure to undesirable or disagreeable working conditions.
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving boxes up to 50 lbs. may be required.
**Cognitive Demands**:
- Time management
- Multi-tasking
- Reading / writing
- Memory recall
- Communication
**Benefits**:
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
-
Noc Technical Support Agent, Level 1
6 months ago
Oakville, Canada Media Resources Inc Full time**Position Details**: - Permanent, Full-time - On-Site - Monday to Friday - NOC: 22221 - User support technicians **Location**:Cornwall, Oakville, ON **Summary**:The primary purpose of this position is to provide Level 1 OEM Software & Hardware support and for Digital LED sign customers. **The primary responsibilities and duties include; but are not...
-
IT Support Specialist Level 1
2 months ago
Oakville, Canada Budds' Group of Companies Full time**About Us** The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles. **Overview** This is an on-site, permanent full-time position. Typical hours will be...
-
Quality Assurance Analyst
6 months ago
Oakville, Canada IndustriOS Software Full timeThe Quality Analyst (Level 1) is responsible to verify the function of the software and document findings to support follow up issues with development and release notes. The nature of the activities includes: Preparation of Test Data, Creation of Test Scripts, Testing and Documentation. Preparation of test data will include the creation of various master...
-
Quality Assurance Analyst
6 months ago
Oakville, Canada IndustriOS Software Full timeThe Quality Analyst (Level 1) is responsible to verify the function of the software and document findings to support follow up issues with development and release notes. The nature of the activities includes: Preparation of Test Data, Creation of Test Scripts, Testing and Documentation. Preparation of test data will include the creation of various master...
-
Agency Support Specialist
2 weeks ago
Oakville, Ontario, Canada Eric Gruscyk - Desjardins Insurance Agent Full time**Job Overview**We are seeking a highly skilled and motivated professional to join our team as an Administrator for Desjardins Insurance Agent Eric Gruscyk. As a key member of our office, you will play a vital role in supporting the agent's business growth and delivering exceptional customer experiences.Responsibilities:Develop new business opportunities by...
-
Real Estate Agent
6 months ago
Oakville, Canada ReMax Aboutowne Full timeAt RE/MAX Aboutowne Realty Corp., our mission is to help agents succeed and make a positive impact in their career. We prioritize providing exceptional service by equipping our agents with the best technology, education, and support. We are more than just a real estate brokerage - we are a community of like-minded individuals who are dedicated to serving...
-
Module Plant Technical Leader
5 months ago
Oakville, Canada Media Resources Inc Full timeO**Position Details**: - Permanent, Full-time - On-Site - Schedule: Monday to Friday - Typical Hours of Work: 8:30 a.m. to 5:00 p.m. - NOC Code: 90010 - Manufacturing Managers **Location**:Head Office, Cornwall Road, Oakville, ON **Summary**: As a **Module Plant Technical Leader**, you are responsible to manage overall operations and is responsible for...
-
Technical Support Specialist
3 weeks ago
Oakville, Ontario, Canada IT Minds Inc. Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at IT Minds Inc. The successful candidate will provide technical support to our clients, ensuring they receive high-quality assistance with their computer systems and networks.Key Responsibilities:Provide technical support to clients via phone,...
-
Insurance Sales Associate
5 months ago
Oakville, Canada James Farmer - Desjardins Insurance Agent Full time**Insurance Account Representative - Desjardins Agent Team Member**: Location: Burlington Type: Full Time, Permanent **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional...
-
Insurance Sales Associate
6 months ago
Oakville, Canada James Farmer - Desjardins Insurance Agent Full time**Insurance Account Representative - Desjardins Agent Team Member**: Location: Burlington Type: Full Time, Permanent **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. Ideally, you are an energetic professional...
-
Technical Support Specialist
4 weeks ago
Oakville, Ontario, Canada Paul Gupta & Associates Full timeAbout the RoleAt Paul Gupta & Associates, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our users, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesRespond to user inquiries and...
-
Technical Support Professional
3 weeks ago
Oakville, Ontario, Canada Paul Gupta & Associates Full timeAbout the RolePaul Gupta & Associates is seeking a skilled Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing high-quality technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely resolutions to...
-
Technical Support Specialist
4 weeks ago
Oakville, Ontario, Canada Paul Gupta & Associates Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Paul Gupta & Associates. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their computer-related issues are resolved promptly and efficiently.Key ResponsibilitiesTechnical Support:...
-
Level 1 Gymnastics Coach
6 months ago
Oakville, Canada IMMEDIATE FITNESS CANADA LTD. Full timeWe, IMMEDIATE FITNESS CANADA, are a growing fitness club and the first Chinese fitness center in Oakville. Our classes include Zumba, Pilates, Steps, Yoga, Aerial Yoga, Kickfit, Free Combat, and Boxing, among others. Additionally, we are also the first Chinese aerobics club in Ontario. Our head coach is a professional who has won the national aerobics...
-
Insurance Business Development Representative
2 weeks ago
Oakville, Ontario, Canada Eric Gruscyk - Desjardins Insurance Agent Full timeUnlock Your Earning Potential as an Insurance Account RepresentativeWe are seeking a highly motivated and results-driven professional to join our team as an Insurance Account Representative. As a key member of our team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer service.About the...
-
Customer Support Technical Specialist
5 months ago
Oakville, Canada Geotab Full timeWho we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...
-
Technical Specialist, Auto Bodily Injury
5 months ago
Oakville, Canada The Travelers Companies, Inc. Full timeWho Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...
-
General Liability Claim Technical Specialist
2 months ago
Oakville, Canada The Travelers Companies, Inc. Full timeWho Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. - Job...
-
Partner Support Technical Specialist
3 months ago
Oakville, Canada Geotab Full timeBasis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Oakville, Ontario** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...
-
Technical Support Expert
4 weeks ago
Oakville, Ontario, Canada IT Minds Inc. Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at IT Minds Inc. as a permanent employee. The ideal candidate will have 1-2 years of experience in the field and a secondary school diploma.ResponsibilitiesProvide technical support to users experiencing difficulties with computer systems and networks.Give access to...