Assistant Resident Manager

4 weeks ago

New Westminster, Canada Realstar Full time

The Assistant Resident Manager assists in cleaning and ensuring the proper physical maintenance of the property, including the grounds. This position would require you to work four weekdays each week, every second weekend and on-call some evenings if live on-site.
What we offer to employees
- Base compensation* range is $50,600 - $55,000
- This includes: one-bedroom apartment suite (taxable benefit)

Employer paid benefits (Medical, vision care, life insurance, and dental)
Quarterly bonuses based on property performance
Annual bonuses based on personal performance
Discounts on gym memberships
Recognition awards for years of service
Opportunity for career development
Annual holiday parties & summer BBQ’s
Extensive and ongoing training programs
Property Maintenance Responsibilities
- Thorough knowledge of all maintenance systems (pumps, emergency generators, swimming pool, sprinklers, ventilation, boilers, etc.)
- Ensure residents are acting in accordance with rules and regulations with particular focus given to maintenance, stored hazardous substances, etc.
- Ensure that grounds are maintained in accordance with established company standards. This includes, but is not limited to ensuring that all sewage, water, gas and electrical systems are in good working order and responding to and addressing any maintenance,

repairs and inquiries. This will include landscaping, mowing and snow removal (if
applicable)
- Knowledge and understanding of the safe handling of cleaning materials used at the property (WHIMIS)
- Repair maintenance items (i.e. light fixtures, vents, filters, plumbing fixtures)
- Operate all equipment safely, ensures standards of snow removal are adhered to and logs taken for insurance purposes and ensures equipment maintained properly (if

applicable)
- Ensure that the property is in compliance with provincial and municipal regulations (water testing etc.)
- Pre-inspection of vacant suites (ensuring they are prepared)
- Coordinating with Property Manager to ensure Scheduling of contractors and staff for maintenance of property and any issues that arise.
- Supervise service providers and contrators and oversee quality of work performed
- Conduct daily visual inspection of all mechanical, HVAC and sprinkler systems
- Special projects and other duties as assigned.

Customer Service Responsibilities
- Ensure resident issues and service requests are addressed within 24 hours
- Promote a neighbourly and community atmosphere
- Meet and interact with residents in a customer friendly and professional manner
- Seek ways to exceed service expectations of residents

Fire Safety-Life Safety-Emergency Situation Responsibilities
- Comply with regular fire safety and life safety standards including keeping fire, Risk check, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
- Extensive knowledge of emergency procedures including fire, flood, and mold and ensure staff has thorough understanding

Cleaning Responsibilities
The Assistant Resident Manager is required to manage, maintain and schedule staff to ensure the complex and grounds are kept clean daily in accordance with company standards. In addition, at certain times, they will be required to perform the following:
Exterior Duties
- Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books
- Handling of garbage and recycling bins
- General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)
- Watering of gardens and lawns
- Pick up loose garbage around exterior of property and detect any serious deficiencies about curb appeal or hazards to residents

Interior Duties
- Vacuuming, sweeping, and mopping of carpeted or tiled common areas
- General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)
- Dusting and cleaning of fire hose cabinets and bells and elevator tracks
- Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Vacant Units
- Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies
- Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)
- Removal of garbage items and old/broken appliances

Skills and Experience Required
- Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
- Strong customer service and selling skills
- Excellent communication skills to deal with residents, prospects, colleagues and trades
- Management skills to coach, train, and motivate staff and develop a team environment
- Maintain a professional and presentable appearance at all times
- Basic computer and keyboarding skills
- Ability t

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