Guest Experience Representative

5 months ago

Edmonton, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Guest Experience Representative - Contract

**As a member of this team, you will be responsible for**:
Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.
Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
Responding to online inquiries through digital communication platforms.
Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
Deliver all services offered at the Guest Experience locations - including selling the Oxford Kingsway Mall Gift Cards.
Other responsibilities may be assigned based on business needs.

**To succeed in this role, you have**:
A minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public.
A positive and friendly attitude, approachable, proactive and solution focused.
A strong desire to create exceptional customer experiences.
The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
Strong written and oral communication skills.
Computer skills - including working knowledge of social media tools, Google Sheets and Microsoft Office programs.

This role is Tuesday-Saturday

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

  • Guest Experience Centre Consultant

    5 months ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Representative Ii

    5 months ago

    Edmonton, Canada University of Alberta Botanic Garden Full time

    **Who is the Guest Experience Team** - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments. GET...

  • Guest Experience Representative 1

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Hourly rate** $18.12 per hr **Hours per week** up to 35 **Grade** 2 **Posted date** October 16, 2024 **Closing date** November 8, 2024 **Position Type** Part Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position has an end date of April...

  • Guest Services Representative

    5 months ago

    Edmonton, Canada West Edmonton Mall Full time

    The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. **Primary Responsibilities**: - Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions. - Assisting with calls for birthdays, WEM Gift Card information, Multi Play...

  • Guest Service Representative

    3 weeks ago

    Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    Job SummaryWe are seeking a Guest Service Representative to join our team at Holiday Inn Edmonton. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience during their stay.Key ResponsibilitiesRegister arriving guests and assign roomsProcess group...

  • Seasonal Guest Experience Representative

    5 months ago

    Edmonton, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Guest Service Representative

    5 months ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Guest Service Representative

    5 months ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24047902 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    2 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information**Guest Service Agent **Job Number**24184958 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada, T5J 4C5 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** (Overnight) **Job Number** 24094400 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Night Audit, Focused on Nights **Job Number** 24018765 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Manager

    5 months ago

    Edmonton, Canada Montana's Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide accurate information about the hotel facilities and services - Manage reservations and room assignments efficiently - Address guest concerns and resolve issues promptly and professionally - Maintain a...

  • Guest Experience Expert

    5 days ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24193149 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada, T5J 0K9 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Manager, Guest Experience

    2 months ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **About the Position**: The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers. Manager, Guest Experience is...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23135247 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Lead, Field Trips

    2 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** October 31, 2024 **Closing date** November 22, 2024 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position offers a...

  • Guest Services Representative

    2 months ago

    Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Services Representative (Part Time 15 to 20 hours/week) WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools Proactively seek opportunities to create memorable customer...

  • Guest Service Representative

    2 days ago

    Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at Holiday Inn Edmonton. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2...

  • Seasonal Guest Services Representative

    2 months ago

    Edmonton, Canada West Edmonton Mall Full time

    The Seasonal Guest Services Representative is responsible for assisting the Guest Services team and Santa Claus during the holiday season. This role requires individuals that are great with children and are looking to bring holiday joy and cheer to all kids this time of year. Primary Responsibilities: - Taking payment, providing information to parents, and...