Field Catastrophe Claims Representative

2 months ago

Calgary, Canada Wawanesa Insurance Full time

**Date**:Oct 31, 2024

**Location**: Calgary, AB (Hybrid), CA North York - Toronto, ON (Hybr, CA Dartmouth, NS (Hybrid), CA Vancouver, BC (Hybrid), CA Edmonton, AB (Hybrid), CA Wawanesa, MB (Hybrid), CA Moncton, NB (Hybrid), CA Montreal, QC (Hybrid), CA Ottawa, ON (Hybrid), CA Lethbridge, AB (Hybrid), CA Thunder Bay, ON (Hybrid), CA Winnipeg, MB (Hybrid), CA Kitchener, ON (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 8746

**Working Business Language**: English (This role is considered a head-office role and will be required to communicate with internal & external stakeholders across Canada where the primary business language utilized is English.)

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
Working under mínimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time.

**Responsibilities**:

- Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis. This includes losses resulting from Natural Disasters, complex events and any other claims as assigned
- Responsible to travel across Canada as required
- Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim
- Review and write estimates, perform re-inspections and assist with dispute resolutions as required
- Keep accurate notes/documentation, ensuring the systems of record is are up to date and comprehensive
- Abide by policies, procedures and Standard of Work documentation
- Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials
- Collaborate with various stakeholders to develop and deliver training, supporting the development of others
- Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required
- Assist in the handling of large and/or complex claims as required
- Perform other duties as required

**Qualifications**:

- Minimum 3 years’ experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware)
- Valid Driver’s license, with satisfactory driving record
- Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements
- Post-Secondary education is an asset
- Ability to travel within Canada on short notice, potentially for extensive periods of time
- Ability to work overtime hours as required and approved
- Strong ability to adapt to new and changing situations, requirements, and priorities
- Strong teamwork skills with the ability to facilitate collaboration including training and mentorship
- Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience
- Strong organizational skills with the ability to multitask effectively and prioritize appropriately
- Strong negotiation and settlement skills Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity Equity, Inclusion & Belonging

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