Bodily Injury Claims Advisor Ii

6 months ago

Calgary, Canada TD Bank Full time

**Work Location**:
Calgary, Alberta, Canada

**Hours**:
35

**Line of Business**:
TD Insurance

**Pay Details**:
**Department Overview**

**TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.**

**The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.**

**The TD Insurance Bodily Injury Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.**

**Job Details**

**If you're a highly detailed professional with excellent interpersonal skills, we want you to join our team.**

**This position reports to the Team Leader, Claims **Services.**

**As a Bodily Injury Claims Advisor you'll be responsible for handling complex bodily injury compensation (tort) claims. This includes a full, unbiased investigation of liability and an assessment of the value of the claim (quantum). You'll also interact with Plaintiff and Defence Counsel on a regular basis; some travel may be **required.**

**What You'll Do**

**No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Bodily Injury Claims Team **your work will involve a range of complexity and may include the following **accountabilities**:
**Make an Impact**:

- **Promptly and thoroughly investigate claims regarding liability, injuries and other accident-related damages by pursuing the investigation to a logical conclusion**:

- **Establish and maintain substantial case volumes by adhering to standard processes and best practices which include identification, notification, claims settlement authority and reporting to Major Claims**:

- **Document claims with a high degree of accuracy in a clear and concise manner**:

- **Manage indemnity and expense to ensure reasonable cost management principles and practices**

**Experience Growth**:

- **Build trusted business relationships with the plaintiff counsel to resolve claims files in a fair, professional and timely manner**:

- **Proactive collaboration with Defence Counsel ensuring best practices are delivered throughout the claims process**:

- **Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams include**:

- **First Response Center**:

- **Catastrophe Claims**:

- **Automobile & Residential Claims**

**Cultivate our Culture of Care**:

- **Remain in consistent contact (in person where practical) with all unrepresented claimants to maintain a relationship of trust and resolve minor to moderate claims in a timely manner**:

- **Communicate professionally and respectfully with third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts to establish and maintain their cooperation and/or collaboration**:

- **Participate fully as a member of the team and contribute to a positive work environment**

**Job Requirements**

**What You Need to Succeed**

**We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.**
- **A minimum of one year of Bodily Injury adjusting experience, or minimum two years of Accident Benefits experience, or minimum two years of litigation experience**:

- **Knowledge or experience with the current Rules of Civil Procedure**:

- **Ability to prioritize and deliver on standard claims tasks in a timely manner and with high attention to detail**:

- **Superior interpersonal and communication skills and strong aptitude for client service**:

- **An analytical skillset with proven negotiation capabilities**:

- **Can effectively function in a fast-paced, multifaceted and changing environment**:

- **Ability to work in a team-based environment while performing tasks independently and with mínimal supervision**:

- **Ability to work irregular hours in order to schedule activities around availability of key contacts or events**:

- **Flexibility; can adapt to occasional or frequent overnight travel as well as daily travel to other locations. Some travel re

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