Total Loss Claims Representative

3 days ago

Calgary, Canada Intact Full time

_Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._

**About the role**

We’re looking for a** Total Loss Claims Representative**to join our growing team.

We're excited to offer this opportunity to current Customer Service Representatives, Claim Representative 1, and Claim Representative 2 team members and external applicants.

If you're looking to take the next step in your career and grow within our organization, this position could be the perfect fit for you

**What you'll do here**:

- Analyze and interpret insurance policy wordings and valuation reports to determine coverage and evaluate and negotiate total loss settlements
- Communicate in a timely and respectful manner with customers, lawyers and brokers to settle claims
- Ensure all cases are clearly documented and forms are analyzed and processed in a timely fashion
- Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness

**What you bring to the table**:

- 1+ years of customer service experience in a claims department
- Auto claims handling is an asset.
- A college diploma or a university degree is an asset
- Working toward the Chartered Insurance Professional (CIP) designation is an asset
- Have a strong ability to multitask and thrive in a fast-paced environment
- Demonstrate strong negotiation and decision-making skills
- A critical thinker when it comes to approaching complex problems in time-sensitive situations and with mínimal supervision
- Are a skilled communicator, which allows you to foster favorable business relationships
- Have a keen ability to listen to others with the goal of gathering information, allowing you to efficiently evaluate a situation
- Go above and beyond for your customers and colleagues because you genuinely want to make a difference

**What we offer**

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._

**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request._**
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs._

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