Customer Service Coordinator

7 months ago


Toronto, Canada Giancola Aluminum Contractors Full time

Responsibilities:

- Manage a team of customer service technicians and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Analyze customer feedback and data to identify areas for improvement
- Train and coach customer service technicians on effective communication and problem-solving skills
- Monitor team performance and provide regular feedback and performance evaluations
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions, transactions, comments, and complaints

**Skills**:

- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills in both English and Spanish
- Ability to analyze data and identify trends or patterns to improve customer service processes
- Proficient in data entry and computer skills for managing customer information and inquiries

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Construction: 1 year (preferred)

Work Location: In person



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