Customer Service Coordinator
6 months ago
Responsibilities:
- Manage a team of customer service technicians and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Analyze customer feedback and data to identify areas for improvement
- Train and coach customer service technicians on effective communication and problem-solving skills
- Monitor team performance and provide regular feedback and performance evaluations
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions, transactions, comments, and complaints
**Skills**:
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills in both English and Spanish
- Ability to analyze data and identify trends or patterns to improve customer service processes
- Proficient in data entry and computer skills for managing customer information and inquiries
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Customer Service Coordinator
6 months ago
Toronto, Canada Merrithew International Full time**Job Title: Customer Service Coordinator** **Position overview** Located at our Scarborough facility (currently hybrid), Merrithew® is seeking a Customer Service Coordinator to join our Commercial Customer Care Team. Your core objectives will be to support the Customer Care Department through general administration, while delivering excellent service to...
-
Customer Service Coordinator
2 months ago
Toronto, Canada Reckitt Full timeHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
Customer Service Coordinator
1 month ago
Toronto, Canada Natus Medical Incorporated Full time**POSITION: Customer Service Coordinator (Temporary-12 months)** **LOCATION: (Remote-Natus Sensory)** **SUMMARY**: The **Customer Service Coordinator **is primarily responsible for assisting the team in taking orders from customers, scheduling customers for calibration, invoicing, and helping with different administrative tasks. **ESSENTIAL DUTIES AND...
-
Customer Service Coordinator
2 weeks ago
Toronto, Ontario, Canada Torstaff Full timeJob DescriptionWe are seeking a highly skilled and organized Front Desk Associate to join our team at Torstaff in Yorkville. As a key member of our front-line staff, you will play a critical role in providing exceptional customer service and supporting the smooth operation of our luxury goods boutique.Key Responsibilities:Inbound and Outbound Communication:...
-
Customer Service Coordinator
7 months ago
Toronto, Canada Select Food Products Limited Full time**Purpose** Reporting to the Account Director, this role will input orders, coordinate the fulfillment and invoicing of orders so that customer’s expectations of quantity and time are met consistently. This role will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and...
-
Dispatcher/sales/customer Service
6 months ago
Greater Toronto Area, Canada Smile HVAC Service and Installation Full timeCompany providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...
-
Coordinator, Customer Service
7 months ago
Toronto, Canada Atlantic Packaging Products Ltd Full timeReporting to the Customer Service Manager, the Customer Service Coordinator is responsible for providing inside sales/customer service support to new/existing customers. **Responsibilities**: - Act as a liaison between customer and production - tracking and communicating order status. - Track and report inventory. - Arrange shipping, invoicing, customs,...
-
Payment Services Officer
4 weeks ago
Toronto, Ontario, Canada Service Canada Full timeJob Title: Payment Services OfficerWe are seeking a highly motivated and detail-oriented Payment Services Officer to join our team at Service Canada. As a Payment Services Officer, you will play a critical role in providing excellent customer service and ensuring the timely processing of payments.Key Responsibilities:Process payments accurately and...
-
Bilingual Customer Service Coordinator
6 months ago
Toronto, Canada LG Electronics Canada Full timeThe Bilingual Customer Service Coordinator will be the 1st level support for Case Managers in the handling of any given case when requested and provide training when required. They will also assist in the creation/documentation/updating of processes as required. Responsibilities include, but are not limited to, reviewing and approving/rejecting Case Manager...
-
Coordinator, Customer Service
7 months ago
Toronto, Canada Atlantic Full timePosting Details Job Details Description Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for providing inside sales/customer service support to new/existing customers. Responsibilities: Act as a liaison between customer and production - tracking and communicating order status. Track and...
-
Customer Service Coordinator
6 months ago
Toronto, Canada Informa Group Plc. Full time**Company Description** Company Description** We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more...
-
Service Coordinator, Customer Care Service Team
6 months ago
Toronto, Canada MARANT Construction Limited Full time**MARANT Construction Limited** We are a general contractor and construction management company. We have been successfully in business for more than 20 years. We specialize in corporate commercial interiors and proud to be of service to our many clients, big and small, across industries and regions. We are equally proud of all the members of our team who...
-
Customer Service Manager
6 months ago
Toronto, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...
-
Customer Service Coordinator
6 months ago
Toronto, Canada Atlantic Packaging Products Ltd Full timeWe are searching for an experienced Customer Service Coordinator Position at our Scarborough location The Corrugated division is actively looking for a seasoned Customer Service Coordinator to join their dynamic and growing organization. Reporting into the Customer Service Manager this role will be the primary point of contact for post-sales support for a...
-
Customer Service Coordinator
7 months ago
Toronto, Canada Giancola Aluminum Contractors Full timeResponsibilities: - Manage a team of customer service technicians and ensure excellent customer service is provided - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints in a professional and timely manner - Analyze customer feedback and data to identify areas for improvement - Train and coach...
-
Customer Service/mail Order Coordinator
6 months ago
Toronto, Canada Urban Nature Store Full time**Customer Service/Mail Order Lead Hand - Toronto** We are seeking a dedicated Customer Service/Mail Order (CSMO) Lead Hand to oversee the operations and activities of the mail order department. Their primary responsibility is to ensure that mail order processes are efficient, accurate, and meet customer expectations, ensuring excellent service delivery and...
-
Telecommute Customer Services Coordinator
2 weeks ago
Toronto, ON, Canada Jagger Full timeJob Title: Customer Success Coordinator Location: Toronto, Ontario Work Type: Hybrid - Full Time They enable brands to efficiently create, edit, and manage marketing content while ensuring brand consistency. They are looking to bring on a new Customer Success Coordinator to join their team in Toronto. Working closely with their senior team, helping...
-
Customer Service
6 months ago
Toronto, Canada Oxford Properties Full timeWhy join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...
-
Highly Skilled Administrative Coordinator
2 weeks ago
Toronto, Ontario, Canada Ontario Public Service Full timeEmbark on a dynamic career as a Highly Skilled Administrative Coordinator with the Ontario Public Service.About the RoleWe are seeking a highly organized and efficient individual to join our team. The successful candidate will be responsible for coordinating administrative processes, providing exceptional customer service, and ensuring seamless communication...
-
Customer Service Coordinator
6 months ago
Toronto, Canada Globedex Financial Corp. Full timeKey **Responsibilities**: Provide excellent service and support to internal and external customers Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge. To be professional at all times escalating any issue or potential issue to the team leaders immediately. Ensure the smooth running of or multiple...