Customer Service Coordinator

4 months ago

Toronto, Canada Select Food Products Limited Full time

**Purpose**

Reporting to the Account Director, this role will input orders, coordinate the fulfillment and invoicing of orders so that customer’s expectations of quantity and time are met consistently. This role will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

**Responsibilities**
- Communicate with team and customers on any additions or removals for orders
- Complete daily checks and verify accuracy of items ordered by customers based on internal changes or updates
- Ensure proactive and continuous partnership with customers with price checks, update product lists and price lists
- Work closely and communicate often with other departments such as warehouse, sales and production planning
- Build positive relationships with customers to ensure optimal knowledge on customer profile and expectations and ensure these are captured accurately in Company systems
- Gain a strong understanding of the business to support and respond to customer requests (product, pricing and availability) and provide accurate and timely information
- Solve customer problems and find best possible solutions by working with internal departments
- Perform data entry in various platforms
- Ensure colleague has the information needed to arrange for the allocation and delivery of orders
- Inform customers of estimated delivery schedules and other information pertaining to their order
- Ensure timely and professional communication with assigned customer portfolio.
- Ensure customer service standards are upheld when dealing with customer complaints, escalating to department lead for out-of-scope issues
- Act as back up to peers as needed

**Qualifications**
- Post-Secondary education, preferably a Community College Diploma/Certificate.
- Minimum two years’ experience in a Customer service / Order Desk role, preferably in a food manufacturing environment
- Experience using an ERP system (preferably Sage) and other order management portals and systems
- Strong computer literacy skills including experience with Microsoft Excel
- Strong customer service and conflict resolution skills
- Strong detail orientation and ability to multitask and work in a fast-paced environment to manage priorities.
- Positive, professional attitude especially in handling difficult situations
- Professionalism - patience, poise and tact and ability to deal with high volume customer traffic
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail, accuracy and adaptability to change

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