Guest Service Agent

6 months ago

Courtenay, Canada Crown Isle Resort & Golf Community Full time

_COME PLAY WITH US_

We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard

**JOB SUMMARY**:
The Guest Service Agent plays an important role in our guest experience. Many times, you may be the first and the last contact that our guest has with Crown Isle Resort. You must portray an upbeat, friendly, and calm demeanor always while assisting guests checking in and out. You must be able to assist with inquiries, problems, and complaints and take responsibility in a positive and proactive manner. We strive to always be one question ahead of the guest.

**RESPONSIBILITIES**:

- Greeting and thanking all guests in a sincere and friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests’ needs and resolving their problems and complaints
- Answering phones and taking reservations
- Manage all resort keys signing in and out
- Take gym bookings and selling of gym memberships
- Look after servers with Due Backs (tips)
- Create packages for “Room Drops” and deliver to proper rooms
- Book tee times when Golf Shop staff are not available
- Look after and take bookings for ¼ Shareowners
- Selling Special Event tickets and taking reservations (e.g., Mother’s Days Brunch)
- Receiving restaurant take-out orders over the phone and processing payment
- Deploy emergency procedures as required
- Other tasks as requested

**QUALIFICATIONS**:
Must have:

- High School diploma or GED
- One to three months of related experience
- Valid BC driver's license with clean abstract

**WHAT WE OFFER**:

- A foot in the door to an employer who can offer a variety of positions not only with Crown Isle Resort; but with any of our subsidiary companies
- Medical / Dental benefit plan once criteria met
- Free Golf privileges
- Discounted food
- Free use of on-site gym
- An opportunity to work in a professional and fun environment

**Note**:Due to the cyclical nature of the hospitality industry, it is understood that employees may be required to work varying schedules to reflect the business needs of Crown Isle Resort and Golf Community.

Thank you for your interest in joining the Crown Isle team - only those selected for interviews will be contacted.

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 15 - 24 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Courtenay, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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