Reservation Agent

2 weeks ago

Courtenay, Canada Mount Washington Pacific, ULC Full time

**POSITION**: REC Reservations Agent

**REPORTS TO**: Sales Supervisor, Assistant Sales Supervisors, Snow School Manager

**LOCATION**: Alpine Rossignol Experience Centre (REC), Bradley Building

**YOUR OPPORTUNITY**:
We have both Full-Time and Part-Time positions available, Full-time staff will normally work five days per week with two stable consecutive days off. Must be available either Saturday or Sunday, preferably both. Start date in the first half of December, depending on snowfall

**Responsibilities**:

- Take bookings for lessons and rentals, making sure to sell the best combination of products to suit each guest’s needs
- Have a thorough understanding of products in the Winter Recreation Guide and maintain a general knowledge of the resort (i.e., Hours of Business, Tube Park, Lifts, Nordic, etc.)
- Check-in guests on the day of their booking, including printing required waivers and paperwork, loading lift tickets, and providing directions to further activities
- Operate assigned POS system and perform daily cash procedures with accuracy
- Accept payment for all reservations on chase machine, ensuring confidentiality
- Upsell products by informing guests of enhancements available for their booking
- Liaise with Snow School Dispatch to ensure guests get the correct lessons and instructors
- Complete daily tasks such as filing, cleaning, stocking, and sanitizing
- Ensure the safety and security of the Rossignol Experience Centre by adhering to safety rules and regulations

**Required experience & qualifications**:

- Be quick to learn and self-motivated as well as possess the ability to multi-task in a very fast-paced environment
- Strong attention to detail and moderate computer literacy are required
- Knowledge of snow sports or willingness and enthusiasm to learn is required
- Scheduling flexibility is a requirement
- Guest Service experience is an asset
- Ski industry experience is an asset
- Approachable, dependable, responsible team player
- Must always adhere to the policies and procedures of Mount Washington Alpine Resort
- Must be able to sit and stand for the duration of a shift
- This position requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity

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