Reservation Agent

4 months ago

Courtenay, Canada Mount Washington Pacific, ULC Full time

**POSITION**: REC Reservations Agent

**REPORTS TO**: Sales Supervisor, Assistant Sales Supervisors, Snow School Manager

**LOCATION**: Alpine Rossignol Experience Centre (REC), Bradley Building

**YOUR OPPORTUNITY**:
We have both Full-Time and Part-Time positions available, Full-time staff will normally work five days per week with two stable consecutive days off. Must be available either Saturday or Sunday, preferably both. Start date in the first half of December, depending on snowfall

**Responsibilities**:

- Take bookings for lessons and rentals, making sure to sell the best combination of products to suit each guest’s needs
- Have a thorough understanding of products in the Winter Recreation Guide and maintain a general knowledge of the resort (i.e., Hours of Business, Tube Park, Lifts, Nordic, etc.)
- Check-in guests on the day of their booking, including printing required waivers and paperwork, loading lift tickets, and providing directions to further activities
- Operate assigned POS system and perform daily cash procedures with accuracy
- Accept payment for all reservations on chase machine, ensuring confidentiality
- Upsell products by informing guests of enhancements available for their booking
- Liaise with Snow School Dispatch to ensure guests get the correct lessons and instructors
- Complete daily tasks such as filing, cleaning, stocking, and sanitizing
- Ensure the safety and security of the Rossignol Experience Centre by adhering to safety rules and regulations

**Required experience & qualifications**:

- Be quick to learn and self-motivated as well as possess the ability to multi-task in a very fast-paced environment
- Strong attention to detail and moderate computer literacy are required
- Knowledge of snow sports or willingness and enthusiasm to learn is required
- Scheduling flexibility is a requirement
- Guest Service experience is an asset
- Ski industry experience is an asset
- Approachable, dependable, responsible team player
- Must always adhere to the policies and procedures of Mount Washington Alpine Resort
- Must be able to sit and stand for the duration of a shift
- This position requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity

  • Reservation Agent

    4 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: REC Reservations Agent (Full Time/Part Time) **REPORTS TO**: Sales Supervisor, Assistant Sales Supervisors, Snow School Manager **LOCATION**: Alpine Rossignol Experience Centre (REC), Bradley Building, **YOUR OPPORTUNITY**: **Responsibilities**: - Take bookings for lessons, rentals, and tickets making sure to sell the best combination of...

  • Head Office Reservations Agent

    3 months ago

    Courtenay, Canada Nootka Marine Adventures Full time

    **Reservations Agent: Your West Coast Adventure Awaits!** Come join our dynamic and adventurous team at Nootka Marine Adventures. If you love the remote outdoors and delighting customers, this position may be for you! We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide...

  • Reservation Sales Agent

    4 months ago

    Courtenay, Canada Nootka Marine Adventures Full time

    **Our Team Is Growing!** Come join our dynamic and adventurous team at Nootka Marine Adventures! We are based in beautiful Courtenay, on Vancouver Island, BC. Nootka Marine Adventures is a leading resort operator dedicated to sustainable adventure tourism on the west coast of Vancouver Island. We host guests from around the world and love to share our...

  • Corporate and Group Reservations Agent

    4 months ago

    Courtenay, Canada Nootka Marine Adventures Full time

    **Our Team is Growing!** Come join our dynamic and adventurous team at Nootka Marine Adventures! We are based in beautiful Courtenay, on Vancouver Island, BC. Nootka Marine Adventures is a leading resort operator dedicated to sustainable adventure tourism on the west coast of Vancouver Island. We host guests from around the world and love to share our...

  • Front Desk Agent

    1 month ago

    Courtenay, Canada Bayview Hotel Group Full time

    The Bayview Hotel in Courtenay is looking for a Front Desk Agent to join our Guest Services Team. Applicants must be available evenings, weekends, holidays and comfortable working both 7am-3pm shifts and 3pm-11pm shifts. The Guest Service Agent (GSA) is a key role; quite often the only staff member the guest may encounter. The GSA must endeavour to create...

  • Slopeside Front Desk Agent

    2 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mount Washington Alpine Resort **Employment Type**:Seasonal Winter full time **Reports to**: Front Desk Supervisor **Your Opportunity**: Join the dynamic team of Slopeside Accommodations for an Awesome Winter! We require outgoing, customer service oriented individuals to fill the position of Front Desk Agent at Bear and Deer Lodges. Must be...

  • Front Desk Agent

    3 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    _COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard! **JOB...

  • Guest Service Agent

    4 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    _COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard! **JOB...

  • Front Desk Agent

    4 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    _COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard! **JOB...

  • Sales & Customer Service Lead Hand

    2 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    POSITION: REC Sales Lead Hand REPORTS TO: Sales Supervisor, Sales Assistant Supervisors, Snow School Manager LOCATION: Rossignol Experience Centre (REC), Bradley Building YOUR OPPORTUNITY: The Rossignol Experience Centre provides exceptional guest service while being the first point of contact between our guests, the Snow School and Alpine Rentals. As a...

  • Sales & Customer Service Lead Hand

    2 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    POSITION: REC Sales Lead Hand REPORTS TO: Sales Supervisor, Sales Assistant Supervisors, Snow School Manager LOCATION: Rossignol Experience Centre (REC), Bradley Building YOUR OPPORTUNITY: The Rossignol Experience Centre provides exceptional guest service while being the first point of contact between our guests, the Snow School and Alpine Rentals. As a...

  • Front Desk Agent

    3 months ago

    Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Sales & Customer Service Lead Hand

    4 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION: REC Sales Lead Hand**: **REPORTS TO**:Sales Supervisor, Sales Assistant Supervisors, Snow School Manager **LOCATION**:Rossignol Experience Centre (REC), Bradley Building **YOUR OPPORTUNITY**: **RESPONSIBILITIES**: - Function as an on-floor point of contact for all Reservations Agents, assisting with questions and guest or program-related...

  • Sales & Customer Service Lead Hand

    3 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION: REC Sales Lead Hand**: **REPORTS TO**:Sales Supervisor, Sales Assistant Supervisors, Snow School Manager **LOCATION**:Rossignol Experience Centre (REC), Bradley Building **YOUR OPPORTUNITY**: **RESPONSIBILITIES**: - Function as an on-floor point of contact for all Reservations Agents, assisting with questions and guest or program-related...

  • Front Desk Agent

    4 months ago

    Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Ziptour Lead Hand

    3 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **POSITION**: Lead Hand, ZipTour Operations **REPORTS TO**: Supervisor, ZipTour Operations **LOCATION**: Mount Washington ZipTour Centre **WHY THE ZIPTOUR AT MT. WASHINGTON ALPINE RESORT?** We are seeking an enthusiastic, hard-working, and reliable individual to join our team as Supervisor, ZipTour Operations. We bring adventure and awareness of the...

  • Guest Service Agent

    3 months ago

    Courtenay, Canada Old House Hotel & Spa Full time

    Are you a people person? Then we'd love to meet you. **You are one of the brightest spots in our guests’ days.** A people-pleaser, a problem-solver, with a kind and cheery attitude, you are the face of the Old House Hotel & Spa. You make multi-tasking seem effortless, like welcoming our four-legged friends, recommending a restaurant, booking a...