Spa Guest Service Agent

5 months ago

Courtenay, Canada Ohspa Full time

**Objective**:
Ohspa is built upon friendly, professional service, a soothing, light environment and high quality natural organic products. As we strive to be at the forefront of a complex and vastly changing industry, we are looking for a dynamic guest services associate, a real people-person with an appreciation for our brand. We are looking for someone who is passionate about client interaction and helping our spa operate at the highest possible level of customer and team satisfaction.

We want to ensure the very best customer service for our guests. This entails embracing a “front-of-house“ focus, leveraging our booking system and creating a trusting relationship with our clients while building relationships with our practitioners and aestheticians.

We are focused on innovating and making important investments in our business, especially when it comes to our people. We insist on providing a safe, supportive, and positive environment. Our highly experienced team has created a beautiful place on the planet that has a good amount of laughter and a huge amount of heart and soul. We hope to attract a person that loves to wear many hats, loves the wellness industry and who is a people person.

**Duties and Responsibilities**:
**GUEST SERVICES FOCUS**
- Collaborate: Support and collaborate with the Ohspa Manager.

(Ex. In the absence of Spa Manager, complete necessary duties outlined on manager’s daily / weekly / monthly checklist and assist with reviewing and correcting day end reports.)
- Best Guest Experience: Ensure an efficient guest experience, from booking to check out, while meeting established standards of service.
- Run a Tight Ship: Ensure that all front-of-house policies and procedures are in place and adhered to
- Create Responsible Revenue Growth: Practice the fundamental principles of revenue management and utilize revenue management techniques to maximize bookings and average spend while maintaining high quality guest service.

(Ex. Ensure peak day/hour conversion through training and development of front desk associates.)
- Enjoy Problem Solving: Lead the guest problem resolution processes, to ensure that guest service opportunities are resolved quickly and addressed effectively.
- Communicate: Encourage inter-departmental cooperation and communication so that customer service and overall guest/staff satisfaction are at an optimum.
- Be the Neat Freak: Ensure the spa is tidy and looking its best.
- Bring out the Team’s Best: Assist in facilitating staff meetings and create a positive vibe.

**Preferred Education & Qualifications**:

- Minimum one (1) years’ experience in a spa setting desirable
- 2-3 years retail
- Experience in using Point of Sale Systems - Book4Time as an example
- Excellent skills in Microsoft Word, Excel, network systems required
- Strong abilities to prioritize tasks, meet all deadlines, and attention to detail and analytical skills are required
- Excellent verbal and written communication skills required as are strong customer service focus and problem resolution skills

**This individual will**:

- Welcome many kinds of challenging assignments that involve the pursuit of clear goals and objectives
- Be an enthusiastic self-starter
- Use their confidence, optimism, and motivational skills to earn the admiration and trust of coworkers
- Be well liked and will relate well with both coworkers and customers
- Have a confident and decisive approach with a desire to achieve clear results
- Be passionate about the wellness field, including products and services that our Comox Valley community and hotel guests will love.

**Job Type**: Part-time

**Salary**: $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- Store discount
- Vision care

Schedule:

- Day shift
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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