Reservation Agent

4 months ago

Courtenay, Canada Mount Washington Pacific, ULC Full time

**POSITION**: REC Reservations Agent (Full Time/Part Time)

**REPORTS TO**: Sales Supervisor, Assistant Sales Supervisors, Snow School Manager

**LOCATION**: Alpine Rossignol Experience Centre (REC), Bradley Building,

**YOUR OPPORTUNITY**:
**Responsibilities**:

- Take bookings for lessons, rentals, and tickets making sure to sell the best combination of products to suit each guest’s needs
- Have a thorough understanding of products in the Winter Recreation Guide and maintain a general knowledge of the resort (i.e., Hours of Business, Tube Park, Lifts, Nordic, etc.)
- Check-in guests on the day of their booking, including printing required waivers and paperwork, loading lift tickets, and providing directions to further activities
- Operate assigned POS system and perform daily cash procedures with accuracy
- Accept payment for all reservations on chase machine, ensuring confidentiality
- Upsell products by informing guests of enhancements available for their booking
- Liaise with Snow School Dispatch to ensure guests get the correct lessons and instructors
- Complete daily tasks such as filing, cleaning, stocking, and sanitizing
- Ensure the safety and security of the Rossignol Experience Centre by adhering to safety rules and regulations

**Required experience & qualifications**:

- Be quick to learn and self-motivated as well as possess the ability to multi-task in a very fast-paced environment
- Strong attention to detail and moderate computer literacy are required
- Knowledge of snow sports or willingness and enthusiasm to learn is required
- Scheduling flexibility is a requirement
- Guest Service experience is an asset
- Ski industry experience is an asset
- Approachable, dependable, responsible team player
- Must always adhere to the policies and procedures of Mount Washington Alpine Resort
- Must be able to sit and stand for the duration of a shift
- This position requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity

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