Alzheimer's Ecosystem Manager

6 months ago

Toronto, Canada Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

As an Alzheimer's Disease Ecosystem Manager (AEM) you are the interface between our key customers in the Alzheimer's therapeutic area and all relevant functions and management at Lilly. You act both internally and externally to improve patient care together with our customers through innovative and creative approaches. You will work in a strong cross-functional team integrated in Sales, Marketing, Medical, PRA, External Engagement and manage the planning and execution of the activities in the account/s for the Alzheimer's area. This is not a sales role; instead, you are a problem solver, a strategic thinker, and someone who can work on the system to improve patient outcomes.

This role will have high travel demands (up to 60%) across Canada to key Centers of Excellence and is field-based. Residents in Western Canada and Ontario will be considered.

**Responsibilities**

The goal of the AEM is to do 4 things:
1) Create Urgency: Actively engage your HCO customers, understanding the barriers/enablers that exist when it comes to providing AD care

2) Build Confidence: Demonstrate an understanding of your HCO’s goals and tensions to motivate them to build an infrastructure that supports patients with AD

3) Reduce Complexity: Deliver solutions that enable stakeholders to ultimately implement a plan that ensures every patient with AD receives timely coordinate care

4) Mapping and shaping the ecosystem in the field of Alzheimer's (focus on key accounts, their diagnostic environment and the referring network around them).
- Map and document the Ecosystems for diagnosis and therapy in the field of Alzheimer's in terms of patient flow (from patient identification to therapy monitoring) (e.g. stakeholders diagnosis & therapy, capabilities and capacity for CSF, PET and MRI, referral networks incl. KH, resident specialists and GPs).
- Design of diagnostic algorithms, therapy pathways and protocols for patient flow in key accounts including referral pathways (for diagnostics including topics such as history, cognition measurement, MRI, CSF and PET; for therapy including topics such as infusion capacity and monitoring).

Customers
- Establish and grow sustainable and resilient relationships with key organized customers in Alzheimer's.
- Ensure optimal use of Lilly products in the Alzheimer's therapy area and proactively identify and implement opportunities to increase usage.
- Structured identification of customer needs and bring customer insights and corresponding value solutions into customer planning and strategy development.
- Work closely with customers individually to develop innovative projects and value-added programs that combine customer needs, patient care improvement and Lilly's strategic interests in this therapeutic area.
- Design value-added programs in a scalable way and roll them out in the Key Account Management organization.

Account Management
- Establish and exemplify a cross-functional mindset in the account team.
- Responsible for leading, coordinating and executing the account planning process with the cross-functional account team for the Alzheimer's portfolio, consisting of colleagues with direct customer contact in Sales and Medical and all relevant inside functions, including senior management.
- Scheduling, preparation and execution of account reviews with management and senior management stakeholders.
- Analysis and evaluation of all account relevant data and derivation of strategic conclusions and action instructions.
- Ensure execution of planned actions in the Account Plan through effective leadership without authority to issue directives.
- Ownership for the use of the account management tool.

Skills & Expertise
- Good understanding of developments in the healthcare market and healthcare policy and their impact on clients
- Deep understanding of structures and processes in the therapeutic area of neurology/Alzheimer's disease, with special focus on hospitals, medical care centers and network structures.
- Deep understanding of processes and interrelationships in complex client structures that influence drug utilization decisions.
- Confidence in dealing and communicating at senior management level both internally and externally.
- Strong business acumen and results orientation with a high degree of initiative, follow through and positive mindset.
- Strong ability to holistically penetrate and structure complex organized structures and personn

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