Quality Manager, Disability Case Management
4 months ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The key focus areas of the Quality Manager role encompass team leadership, operational excellence, quality and compliance, client service, and continuous improvement. The role requires a blend of technical expertise, people management, and strategic thinking.
**What will you do?**
- Act as the primary resource for the team, providing direction and helping prioritize work items.
- Review and monitor FTE requirements based on intake, volume, and quality assurance programs.
- Maintain ongoing awareness and focus on compliance requirements.
- Conduct regular calibrations across all programs.
- Appropriately and thoroughly review all appeals and escalations.
- Collaborate effectively with operational partners and key stakeholders.
- Foster a mindset of continuous improvement and learning, and build a positive work environment.
- Provide proactive and personalized client service to build long-term relationships.
- Identify opportunities to digitize service and use data to improve the operating model.
- Manage all mandatory, regulatory, and compliance requirements to safeguard client and business interests.
**What do you need to succeed?**
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- 3 years minimum of leadership experience with superior time management skills
- 5 years minimum of Disability Case Management experience
- Proven leadership capability with strong ability to influence change
- Detail and solution-oriented with strong communication skills; Able to influence leaders across business area boundaries to collaborate towards achieving outcomes
- Strong critical thinking, analytical and decision-making skills, using data to guide decisions, monitor performance and plan for success despite business fluctuations
- Sound coaching and performance management skills
- A relentless and demonstrated ability to find client service and efficiency opportunities
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
76,000/76 000 - 125,000/125 000
**Job Category**:
Claims - Life & Disability
**Posting End Date**:
29/08/2024
-
Bilingual Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **Bilingual Disability Case Manager**. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical...
-
Bilingual Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timeWelcome to Canada Life! We are looking for a **Disability Case Manager**. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and...
-
Disability Case Manager
6 months ago
Montréal, Canada iA Groupe financier iA Financial Group Full timeGroup Life & Disability Claims/Permanent/Toronto or Montreal/Remote or Hybrid/Desired start date: As soon as possible_ Do you want to make impactful decisions daily? Would you like to work with a passionate team in a challenging environment? Are you curious and you love to learn something new every day? We are looking for two (2) Disability Case Managers to...
-
Disability Case Manager
6 months ago
Montréal, Canada Desjardins Full timeAt Desjardins Insurance, our mission is to support our members, clients and partners in the event of a disability claim by providing the support and assistance they need to ensure a lasting return to health, while managing the cost of claims. To achieve this mission, we want to simplify and optimize the way we do business in order to modernize and ensure...
-
Bilingual Quality Assurance Advisor, Disability
4 months ago
Montréal, QC, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
-
Bilingual Disability Case Manager
2 months ago
Montréal, Canada The Canada Life Assurance Company Full timePermanent Full Time-We are looking for a Bilingual Disability Case Manager.In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job...
-
Bilingual (Fr/en) Creditor Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timePermanent Full Time In this fast-paced, results-driven environment, the Creditor Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties and developing case management during periods of disability. **Why join Canada Life**: - Hybrid workstyle...
-
Case Management Consultant
2 months ago
Montréal, QC, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Mentor, Disability Management
7 months ago
Montréal, Canada iA Groupe financier iA Financial Group Full timeWe are looking for a mentor for our group insurance disability team! This position contributes to customer service satisfaction and company profitability by playing a leadership role in the disability department, including delegating tasks and resources (visual indicators), meeting daily workload targets (visual indicators), promoting teamwork and...
-
Manager, Fraud Risk Management Disability
6 months ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Disability Adjudicator
2 months ago
Montréal, QC, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Case Manager
7 months ago
Montréal, Canada Dialogue Health Technologies Inc. Full time**What is Dialogue**: Dialogue is the leading Canadian virtual care provider that delivers exceptional online health and wellness programs dedicated exclusively to organizations who wish to improve the well-being of their members and families. Our Integrated Health Platform_ seamlessly connects our transformational programs - primary care, mental health and...
-
Bilingual Disability Case Manager
1 month ago
Montréal, QC H2T 3B2, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Bilingual Clinical Case Manager
6 months ago
Montréal, Canada Bayshore HealthCare Full timeThe Bilingual Nurse/Clinical Case Manager (CM) will play an essential role in supporting patients living with a rare or chronic disease to improve both their health outcomes and quality of life. Utilizing health coaching strategies to encourage patients to self‐manage their condition, Nurse/Clinical Case Managers will contact the patient at identified time...
-
Field Case Manager
6 months ago
Montréal, Canada Specialty Health Network Inc. Full time**Location**: 5990 Henri-Bourassa West, Montreal, Quebec, H4R 3A6 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...
-
Workers' Compensation Case Manager
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
-
Workers' Compensation Case Manager
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
-
Leader of Quality Management Office
2 weeks ago
Montréal, QC, Canada Actualisation: Solutions RH pour entreprises Full timeOur client is looking for a Senior delivery lead to work in Montréal hybrid (3 days office, 2 days home office per week). This is a 12 months contract renewable. Lead the AI projects from end-to-end encompassing planning, design, technical implementation, debugging, and roll-out to production. Support the definition of business and technical...
-
Bilingual Disability Management Specialist
7 months ago
Montréal, Canada GFL Environmental Full timeKey Responsibilities: - Access, review and process non occupational and occupational claims - Manage the claims and return to work process, including the timely completion of required documentation - Advise managers, HR and Business leader on best practices for all work-related injuries/illness while meeting legislative and contractual requirements -...
-
Quality Assurance Manager
3 months ago
Montréal, QC, Canada Camp Systems International Inc. Full time**Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...