Bilingual Quality Assurance Advisor, Disability
4 months ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Disability Management, Quality Assurance Advisor acts act as a leader and influencer of quality case management by supporting Case Manager development and compliance with best practices through direct coaching, auditing, training, complex file reviews and other quality responsibilities.
The goal of the team and the direct role of the Disability Management, Quality Assurance Advisor is to collaborate with our Service Delivery teams and act as an expert resource to ensure we are providing a best-in-class service to our clients.
Responsibilities
- Complete regular file reviews, lead calls and clarify expectations for follow-ups with the assigned Service Delivery team
- Identify opportunities for efficiency and effectiveness of case management service delivery, and work Service Delivery leadership team to recommend solutions for identified issues and assist with the implementation of noted solutions
- Demonstrate the ability to think critically, and identify both positive and negative trends and recommend solutions to address such patterns as the quality program drives success through identification of both strengths as well as areas of improvement to leverage specific team strengths
- Collaborate with the Service Delivery Manager and Case Managers to create an environment that fosters development of a mutual vision and strategy, and the empowerment of teams
- Assist with training initiatives as needed
- Liaise with Service Delivery to ensure file completeness prior to completing assigned appeals
- Preparation of file summaries and gap analysis for claims with legal involvement, and work closely with the Legal team, Service Delivery leadership and THE Quality Assurance Manager to ensure appropriate decisions and make recommendations to eliminate identified risk
- Preparation of non-medical summaries
- Completion of privacy reviews including a risk assessment of the file to ensure that the information requested for release complies with the different inferences required within PIPEDA guidelines
- Assist with consultations for Service Delivery and/or Legal Counsel on a variety of complex cases
Succeeding as a Disability Management, Quality Assurance Advisor will require the following core qualifications and skills:
- Professional level, bilingual fluency in written and spoken English and French is required
- Bachelor’s degree in one of the following disciplines: Nursing, Vocational Rehabilitation, Medical Social Work or other related field
- 5 to 7+ years of Disability Case Management experience and expert knowledge of the principles of Disability Case Management
- Coaching and mentoring experience
- Knowledge of legislation relating to Disability Management (Workers’ Compensation, Human Rights and Occupational Health and Safety)
- Additional course work in rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability, management and supervision would be an asset
- Strong communication, interpersonal and leadership skills
- Excellent prioritization, organizational and time management skills
LI-JD1
- #LI-Remote
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
-
Bilingual Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **Bilingual Disability Case Manager**. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical...
-
Bilingual Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timeWelcome to Canada Life! We are looking for a **Disability Case Manager**. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and...
-
Bilingual Specialist Ii, Quality Assurance
1 month ago
Montréal, QC, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Specialist II, Quality Assurance! **Reporting To**: Manager,...
-
Bilingual (Fr/en) Creditor Disability Case Manager
2 months ago
Montréal, QC, Canada The Canada Life Assurance Company Full timePermanent Full Time In this fast-paced, results-driven environment, the Creditor Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties and developing case management during periods of disability. **Why join Canada Life**: - Hybrid workstyle...
-
Bilingual Disability Case Manager
2 months ago
Montréal, Canada The Canada Life Assurance Company Full timePermanent Full Time-We are looking for a Bilingual Disability Case Manager.In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job...
-
Bilingual Quality Assurance Specialist
6 months ago
Montréal, Canada Auum solutions Full time_**Applicant must be in Quebec**_ Title**:Bilingual Quality Assurance Coordinator** Location**:100% teleworking, teleworking must be carried out in the province of QC** - open to travel for exceptional team meetings. Type**:Long Term Contract (12+ months)** Key points/Faits saillants: - Experience in quality assurance team coordination Compliance...
-
Bilingual Specialist Ii, Quality Assurance
2 weeks ago
Montréal, Canada First National Financial Full timeFirst National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Specialist II, Quality Assurance! **Reporting To**: Manager,...
-
Bilingual Disability Benefit Administrator
6 months ago
Montréal, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for a **_Bilingual Disability Claims Administrator_** The Disability Claims Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. The Disability Claims Administrator completes the set-up of new claims on payment and management systems and assesses Quick Pay...
-
Bilingual Disability Claim Processor
6 months ago
Montréal, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for a **_Disability Claims Processor_** Reporting to the DCA Team Manager, the Disability Claims Processor is responsible for the prompt, accurate set-up of all new short-term disability claims, processing the Quick pay claim, including the set up and payment, processing of payments both STD and LTD, responding to...
-
Bilingual Customer Service Specialist
4 months ago
Montréal, QC, Canada Canada Life Assurance Company Full timeBilingual Customer Service Specialist **Description: - Permanent Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide...
-
Hardware Quality Assurance Specialist
2 weeks ago
Montréal, QC, Canada Aversan Inc. Full timeBilingual Hardware Quality Assurance Specialist Location: Montreal, Quebec Schedule: Onsite Bilingual – English & French Description - The Quality Assurance (QA) team develops and maintains a world-class Quality Management System (QMS) to ensure compliance with deliverable products to customers and promotes continuous improvement. As a Hardware...
-
Hardware Quality Assurance Specialist
2 weeks ago
Montréal, QC, Canada Aversan Inc. Full timeBilingual Hardware Quality Assurance Specialist Location: Montreal, Quebec Schedule: Onsite Bilingual – English & French Description - The Quality Assurance (QA) team develops and maintains a world-class Quality Management System (QMS) to ensure compliance with deliverable products to customers and promotes continuous improvement. As a Hardware...
-
Bilingual Specialist, Quality Assurance
3 months ago
Montréal, QC, Canada CMHC Full time**Job Requisition ID**: 10593 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: BBB **Salary**: Our salaries generally...
-
Quality Manager, Disability Case Management
4 months ago
Montréal, QC, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Disability Claims Administrator
6 months ago
Montréal, Canada Canada Life Assurance Company Full time**Description: - Permanent Full Time- We are looking for a **Disability Claims Administrator in Montréal, QC.** - The Disability Claims Administrator is the expert on, and has responsability for, the financial aspect of the disability claims process. This includes all aspects of the benefit calculation and payment. DCAs are responsible for issuing payments...
-
Bilingual Call Centre Quality Assurance Specialist
7 months ago
Montréal, Canada Endo Networks Full timeEndo Networks is an experiential marketing company. We are currently seeking a Bilingual Call Centre Quality Assurance Specialist to join our team. As a Bilingual Call Centre Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our products and services, ultimately enhancing the customer...
-
Bilingual Group Benefits Analyst
4 months ago
Montréal, QC, Canada Canada Life Assurance Company Full timeBilingual Group Benefits Analyst **Description: - Permanent Full Time**Role Description**: - Shatter your perception of a traditional insurance company. We’re looking for skilled career individuals to join a creative organization where you’ll connect with some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life.- It...
-
Bilingual Regional Sales Associate
4 weeks ago
Montréal, QC, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **Regional Sales Associate**. Our organization is strong, and we’re getting stronger. Our Inside Sales team supports our industry leading Wealth businesses. On this team you will connect with some of the most entrepreneurial, spirited, energetic people who will help you become an expert in your craft. As a...
-
Quality Assurance Inspector
3 months ago
Montréal, QC, Canada DEHUMIDIFIED AIR SOLUTIONS INC - SAS DECTRON Full time**Quality Assurance Inspector (QAI)** is a part of Quality Assurance (further - QA) Team, which main task is to ensure that quality of DAS products meets DAS internal quality standards. In general, DAS QA Program, regarding to production component of company operation, encompasses following: - Work Instructions are created, describing how to execute...
-
Bilingual Quality Assurance Lead
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...