Director of Technology
3 weeks ago
**Job Overview**
**Key Responsibilities**
**1. Project Management**
- Lead and manage complex IT and business projects from inception to completion.
- Develop and maintain project plans, work breakdown structures, and resource allocation schedules.
- Oversee project dependencies, ensuring smooth coordination across various teams and stakeholders.
- Manage scope, timelines, and budget for all assigned projects to ensure successful delivery.
- Coordinate communication with stakeholders, including reporting progress, risks, and updates.
**2. Support & Business IT Administration**
- Oversee IT support functions, leading a team responsible for maintaining a seamless user experience and satisfaction.
- Administer a host of techology platforms includeing Office 365, manage a fleet of 50 workstations, 3 servers, and network infrastructure hosted in Azure.
- Manage a large annual technology budget, ensuring cost-effective utilization of resources.
- Ensure the integrity and security of IT systems, including backups, network security, cybersecurity best practices, and business continuity.
**3. Development & Platform Integrations**
- Drive the development and maintenance of low-code and high-code platform integrations.
- Develop and automate solutions leveraging tools such as Azure Function Apps, Power Automate, and Zapier.
- Work across multiple technology stacks including SQL, Python, JavaScript, PowerShell, HTML, CSS, and more to create bespoke, efficient systems that enhance user experience and operational efficiency
- Lead integration efforts for major platforms such as Zendesk, HubSpot, Stripe, Airtable, Trams Back Office, and other industry-specific solutions to support our agent community.Oversee the planning, development, and implementation of technology projects to meet organizational objectives.
- Lead and mentor the technology team, fostering a collaborative environment that encourages innovation and professional growth.
- Manage IT project management processes using Agile methodologies, including Scrum practices to ensure timely delivery of projects.
- Collaborate with cross-functional teams to identify technology needs and develop solutions that enhance operational efficiency.
- Evaluate emerging technologies and make recommendations for their adoption based on business needs.
- Maintain documentation related to technology projects, processes, and systems for compliance and knowledge sharing.
**Experience** **& Qualifications**
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience in project management, IT support leadership, and development/integration roles.
- Proven track record with managing IT budgets, technology procurement, and vendor relationships.
- Expertise in Office 365 administration, Azure infrastructure, and IT asset management.
- Proficient in a variety of coding and scripting languages: SQL, Python, JavaScript, PowerShell, HTML, CSS.
- Hands-on experience with automation platforms like Power Automate, Zapier and Python.
- Excellent analytical skills with proficiency in tools like Excel for data manipulation and reporting.
- Demonstrated ability to lead teams effectively while managing multiple projects simultaneously.
If you are passionate about leveraging technology to drive business success and have the skills necessary to excel in this role, we encourage you to apply. Join us in shaping the future of our organization through innovative technological solutions.
Expected hours: No less than 37.5 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Information Technology: 1 year (preferred)
Work Location: Hybrid remote in Winnipeg, MB R3J 0P7
Application deadline: 2024-12-16
Expected start date: 2025-12-02
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