Centre Director

7 months ago

Winnipeg, Canada Sylvan Learning Centres of Winnipeg Full time

**JOB TITLE**: Center Director

**DIVISION**: Learning Center

**REPORTS TO**: Supervising Director/Franchisee

**GENERAL SUMMARY**

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.

**ESSENTIAL JOB FUNCTIONS**
- Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
- Manages the day-to-day operation of the Center
- Meets sales and expense financial targets
- Monitors and tracks Center performance and fee collection; Recommends and implements interventions to improve performance
- Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Center’s staff
- Supports Director of Education with ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
- Conducts school contacts to establish and maintain relationships with school personnel for partnership purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

**KNOWLEDGE REQUIRED**
- Post-secondary education in a relevant field, including Education, Business Admin., or Human Resources
- A minimum of three years of teaching or tutoring experience is highly preferred
- A minimum of three years of customer service experience is highly preferred
- Knowledge of general office equipment such as copiers, printers, and office phones
- Experience using social media (Facebook, Instagram, etc.) preferred
- Familiarity with instructional technology and tablet computers required

**SKILLS AND ABILITIES REQURED**
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven ability to supervise, coach, and develop Center staff
- Proven ability to work collaboratively in a partnership and/or team setting
- Strong analytical and problem solving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work a flexible schedule, including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

**Salary**: From $19.30 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you available to work 2-3 evenings per week, and weekends as needed?

**Education**:

- Bachelor's Degree (required)

Ability to Commute:

- Winnipeg, MB R2G 3Z7 (required)

Work Location: In person

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