![Optiom](https://media.trabajo.org/img/noimg.jpg)
Partner Support Representative
1 week ago
**Work with Us**
Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a cover holder at Lloyd’s, this allows us to deliver on our commitment with both speed and simplicity.
**Job Title**
Partner Support Representative
**What is the opportunity?**
**What will you do?**
- Build rapport and maintain positive relationships with our partners and policy holders through effective and empathetic communication.
- Support brokers in quoting and binding insurance policies through fielding questions concerning eligibility and coverage options.
- Assist with troubleshooting policy discrepancies and special broker requests.
- Competently answer inquiries from our partners relating to their earnings.
- Utilize strategies to retain and nurture existing customer relationships.
- Complete a variety of administrative tasks relating to policy maintenance and work alongside other departments to provide a premium experience for both our policy holders and partners.
**What do you need to succeed?**
- Must be willing to obtain a General Level 1 Insurance License.
- High School Diploma.
- Strong oral and written communication skills in English (Mandarin, Punjabi, or French is an asset but not required).
- Excellent multi-tasking and organizational skills with attention to detail are essential.
- Utilize problem-solving and conflict resolutions skills to diffuse difficult situations in a calm manner.
- Possess a high level of empathy, patience and understanding, and able to navigate difficult conversations successfully and professionally.
**Job Summary**
**City**:
Langley, BC
**Work hours/week**:
37.5 hours
**Employment Type**:
Full-Time/Permanent
**Department**:
Client Care - Partner Support
**Posted Date**:
2024-03-27
**Application Deadline**:
2024-04-10
**Inclusion and Equal Opportunity Employment**
At Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work.
**Environment**
Hybrid - 3 days in office, 2 at home
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