Operations Assistant

2 weeks ago


Winnipeg, Canada Searcy Trucking Ltd Full time

Searcy Trucking Ltd. is hiring for an Operations Assistant at our Winnipeg terminal.

Searcy Trucking Ltd. Is hiring an Operations Assistant to support our Customer Service and Operations team to ensure that all clients are supported as it pertains to: Order Entry, Information Processing, and additional Operations/Customer Support.

**Responsibilities**:

- The primary objective of Operations Assistant is to provide support to Searcy’s major clients through key functions including Order Entry, tracking/tracing, and Customer Compliance as it pertains to web and EDI updates.
- Provide guidance and support to Customer Support Supervisor/Specialist.
- Primary order acceptance and accurate load entry
- Calling shippers and receivers
- Schedule pickup and delivery appointments when applicable.
- Create and develop customer profiles that include important information that is pertinent to each individual client.
- Support brokerage and customer support specialist as it relates to client freight IE appointments & important information
- Ensuring all pertinent documents are obtained and imaged to orders via TMW imaging
- Assist with Information processing for all inbound documents via Transflo and through physical trip envelope processing such as Customs, bills of lading, packing slips, proof of delivery, drivers expense reimbursement, etc.
- Support daily POD report processing ensuring CSR’s and planners review orders in “paperwork received” status for accuracy and set to “ready to bill” status ASAP
- Assist in contacting drivers that have not provided a POD within 24hrs of delivery
- Other duties and special projects as assigned

**Required Knowledge, Skills, Abilities and Qualifications**
- Problem solving
- Initiative
- Organized
- Motivated
- Multi-tasker
- Interpersonal
- Excellent communicator
- Analytical
- Microsoft Office Suite
- Basic to intermediate computer skills

Searcy Trucking Ltd. is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Only those that are selected for interviews will be contacted.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Transportation: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: One location



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