Airport Operations Centre Operator

3 weeks ago

Winnipeg, Canada Bouygues Energies & Services Full time

Airport Operations Centre Operator

Reporting to : Supervisor Operations and Human Resources

Core purpose of the job : 

  • Airport Operations Coordination – monitor and respond to internal/external communications in a 24-7 operations center.
  • Security Support – central communication point. Coordinate and dispatch security response, monitor access control.
  • Resource Allocation – plan and assign resources, such as gates, counters and baggage belts. Make sure all flight information is updated and accurate.

Scope of Duties and Responsibilities :

  • Dispatching resources as required and providing status updates based on established work instructions and procedures.
  • Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures.
  • Acting as a central point of contact for airport communications by monitoring multiple radio channels and phone lines; determining the appropriate responder(s) or resource to attend an event.
  • Generating workorders in Zendesk as required from phone/radio calls, monitoring the event if required, recording event status, and performing follow up actions to determine the status of incomplete events and report findings.
  • Maintain status logs of equipment and event for publication.
  • Assist in emergency response and event recovery when directed.
  • Monitor access control systems using CCTV and dispatch resources as required.
  • Facilitate and Coordinate acces for maintenance, special events, construction, etc.
  • Act as a central point of communication for all security incidents
  • Monitor and assist in the coordination of operations within the terminal and airside such as swing operations, maintenance shutdowns, PSL displacements, construction, and baggage operations, GSE building after hours
  • Assist internal/external customers and airport stakeholders with RAIC/keycard access issues.
  • Assessment of unattended items and dispatch of appropriate resources
  • Knowledge expert in the functionality and operating of all security related and access control systems.
  • Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department/Service
  • Assist in emergency response and event recovery when directed.
  • Plan and coordinate schedule changes and operation delays.
  • Plan and execute the daily Terminal Facility allocation in accordance with Winnipeg Richardson International Airport Common Use Plan of Operations and its related processes and procedures.
  • Assign baggage carousels and ensuring updated information is posted on the Baggage Information Display System (BIDS)
  • Assign outbound baggage carousels to flights and check-in counters to various airline carriers
  • Ensure Flight Information Display Systems (FIDS) accurately display flight details (includes website)
  • Manage expectations as a result of irregular operations according to Winnipeg Richardson International Airport guidelines.
  • Review & confirm airline schedules in advance to assist in resource planning.
  • Communicate with tenants, operational agencies and Winnipeg Richardson International Airport departments regarding facility allocation decisions that are as a result of irregular operations to ensure consistent service delivery.
  • Assist in emergency response when directed
  • Capable of applying conflict resolution techniques during difficult customer situations. Works well with others and is a team player Strong communication skills and critical thinking. Able to handle multiple priorities with excellent attention to detail while under pressure.  
  • Assist and train airport operation agents

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