Customer Service Assistant, Operations

2 weeks ago


Winnipeg, Canada Bison Transport Full time

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific responsibilities include:

Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.

Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.

Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.

Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.

Handing customer inquiries off the general queue in a pleasant and efficient manner.

Our Ideal Candidate will possess:

Prior Transportation, and/or Logistics experience is an asset, but not a must

Sound analytical and critical thinking skills

Decision making and organizational skills

Proven communication and time-management skills

Strong customer service and relationship-building skills

The ability to thrive in a fast-pace, deadline-oriented environment

Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability



  • Winnipeg, Canada Bison Transport Full time

    As the **LTL Customer Service Assistant,** you will be a key player in our highly effective Operations team. The LTL Customer Service assistant is responsible for working with our group of CSRs in managing the daily activity of our LTL clients. You will be actively involved in communication, order set up and appointment booking of our LTL order. **Specific...


  • Winnipeg, Canada Bison Transport Full time

    As the LTL Customer Service Assistant, you will be a key player in our highly effective Operations team. The LTL Customer Service assistant is responsible for working with our group of CSRs in managing the daily activity of our LTL clients. You will be actively involved in communication, order set up and appointment booking of our LTL order. Specific...


  • Winnipeg, Canada Perimeter Aviation Full time

    **Position Summary** Reporting to the YWG Base Manager, the Customer Service Supervisor is responsible to provide day-to-day supervisory support in the direction of operational and technical support to both the inbound call centre representatives and check-in service representatives, ensuring that effective and prompt customer service is provided at all...


  • Winnipeg, Canada Canada Central Full time

    We were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be most successful. Customer Service/ Sales Assistant are trained to...

  • Customer Service

    7 days ago


    Winnipeg, Canada On Time Service Corp Full time

    **WATCH & JEWELLERY SERVICE - HUDSON'S BAY St. Vital WINNIPEG** As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: - watch battery installation, - strap & band installation and adjustments - minor on-site repairs - assess customer needs and offer appropriate service advice - encourage sales...

  • Personal Assistant

    4 weeks ago


    Winnipeg, Canada AXL Cleaning Service Full time

    **About us** AXL Cleaning Service is a small business in Winnipeg, MB. We are professional, agile, and professional. Our work environment includes: - Growth opportunities - Flexible working hours - Casual work attire Job Summary: **Duties**: - Manage and maintain the executive's schedule, including arranging appointments, meetings, and travel...


  • Winnipeg, Canada Parian Logistics Full time

    **Position**:Customer Success Operations Specialist **Reports to**: Customer Success Manager** **COMPETENCIES**:Great People**: _Champions belief that “none of us is as good as all of us” and consistently lives our values. Committed to the best outcome by bringing out the best in self and others, in part by recognizing achievements and valuing...


  • Winnipeg, Canada Calm Air Full time

    **POSITION TITLE**: Customer Service Agent **LOCATION**: Winnipeg, MB **STATUS**: Part Time - Term **START DATE**: Immediately : Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger...


  • Winnipeg, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...


  • Winnipeg, Canada Calm Air Full time

    **Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Part Time **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily...


  • Winnipeg, Canada Calm Air International LP Full time

    **Position Title: Customer Service Agent** **Location: Winnipeg, MB** **Status: Full Time - Term & Casual** **Start Date: Immediately** **Position Summary**: Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are...


  • Winnipeg, Canada Daniels Sharpsmart Inc. Full time

    Customer Service Advocate (14 months contract) 3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing and environmental compliance. ResponsibilitiesWork with operations to schedule in client appointments into the facility and...


  • Winnipeg, Canada Daniels Sharpsmart Inc. Full time

    Customer Service Advocate (14 months contract) 3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing and environmental compliance. ResponsibilitiesWork with operations to schedule in client appointments into the facility and...


  • Winnipeg, Canada Daniels Sharpsmart Inc. Full time

    Customer Service Advocate (14 months contract) 3-5 years’ experience, responsible for the day-to-day operational administration of our Winnipeg facility involving client reception, logistics, scheduling, purchasing, billing and environmental compliance. ResponsibilitiesWork with operations to schedule in client appointments into the facility and...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada City of Winnipeg Full time

    Under the general direction of the Business Communications Coordinator, the Field Operations Communications Assistant provides assistance in the preparation, daily operation and distribution of various customer service information and services. **As the **_Field Operations Communications Assistant,_**_ _**you will**: - Assist with planning, coordinating,...


  • Winnipeg, Canada Xanadu Bath Inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Private company, corporation or industry **Tasks**: - Act as spokesperson for an organization - Answer written and oral inquiries - Co-ordinate special publicity events and promotions - Address customers' complaints or concerns - Answer inquiries...


  • Winnipeg, Canada Calm Air Full time

    958 Ferry Rd, Winnipeg, MB R3H 0Y8, Canada Req #314 Position Title: Reservations Customer Service Agent Location: Winnipeg, MB Status: Full Time Term Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba,...


  • Winnipeg, Canada Foundever Full time

    **Location Requirements**: Must legally reside Canada. Currently hiring in AB, SK, MB, NB, NS, NL and PE **Core Responsibilities**: - Handle inbound service calls, while providing accurate account and product information - Understand and strive to meet or exceed metrics while providing excellent customer service - Navigate through multiple systems **Work...


  • Winnipeg, Canada Xanadu Bath Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingPrivate company, corporation or industryTasksAct as spokesperson for an organizationAnswer written and oral inquiriesCo-ordinate special publicity events and promotionsAddress customers' complaints or concernsAnswer inquiries and provide information to...