Tier 2 Technical Support Specialist

2 weeks ago


Vancouver, Canada TOMDOTCOM Consulting Inc. Full time

TOMDOTCOM is a growing technology consulting and management company that is searching for our next Tier 2 Technical Support Specialist. We are a fast-paced company that thrives on providing exemplary service while aligning to our core values:

- Doing the right thing
- Doing work to be proud of
- Being the best
- Being a great place to work
- Being profitable

If this aligns with your values, we want to hear from you.

**Technical Support Specialist**

**Essential Duties and Responsibilities**
- Microsoft environment support and troubleshooting of desktops, laptops, mobile devices, printers, servers
- Support various types of clients with small single office networks to multi network, cross country networks
- Use help desk software to manage service tickets, track time, and document work performed
- Document all hardware and software configurations as needed
- Windows server 2008R2 to 2016 active directory, file folder security, and group policy management
- Onsite setup of equipment, working below counters and desks, physically moving and transporting equipment
- Support the TOMDOTCOM server admin. with server hardware and software tasks and projects
- Support SMB and cisco network equipment as needed
- Taking on and managing special projects as needed

**Requirements**:

- Computer / technology related degree or certification
- Minimum 5 years workstation and end user support experience with windows 7 and windows 10
- Minimum 3 years general network and server support experience
- Minimum 65 wpm typing speed
- Self-motivated, able to work alone with mínimal supervision
- Excellent organizational, verbal, and written communication skills
- Must have a Valid Class 5 driver’s license and access to a vehicle
- Performing all client interactions with exemplary customer service skills
- Troubleshoot problems, analyze problems and research solutions, escalate as needed
- Manage workload, time, prioritize requests while reporting to a service manager
- Available for after-hours maintenance or after-hours projects
- Motivated to take on new challenging tasks for personal development and growth

**Key Assets**
- ConnectWise and / or LabTech MSP Software Experience
- Office 365 Enterprise Suite
- True passion for working with and learning about technology
- Quick learner
- Passionate about great customer service
- Great teamwork and interpersonal skills
- Have a positive attitude at all times
- Ability to remain calm in high pressure scenarios

**Certification / Training**
- Help desk training or help desk certifications
- Cisco CCENT or CCNA certifications
- Microsoft MCP, MCTIP, or MCSE
- Microsoft Exchange certifications
- Microsoft SQL certifications
- Microsoft SharePoint certifications
- Other technology related certifications and training

**COVID-19 Vaccination Policy**
- To ensure the safety of our employees, and our clients, all TOMDOTCOM employees must be fully vaccinated. New employees will be required to be fully vaccinated and may be required to provide proof of vaccination before the start of their employment.

**Applicants**
- We thank all interested applicants, however only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Do you have a valid Class 5, BC Driver's license and have access to or own your own vehicle?

**Education**:

- Secondary School (required)

**Language**:

- English fluently (required)

Work Location: One location

Application deadline: 2023-02-28



  • Vancouver, Canada BLAZE Canada Full time

    **About Us**: BLAZE POS is a leading provider of Point-of-Sale solutions for the legal cannabis industry. Our innovative technology empowers businesses to streamline operations, enhance customer experiences, and drive growth. We are seeking a dedicated Tier 1 Support Agent to join our dynamic team, focusing on supporting BLAZE ECOM for our Canadian clients...

  • Service Desk Analyst

    19 hours ago


    Vancouver, Canada I.T. Ideas Inc. Full time

    You are an outgoing, self-motivated, "people person" with a passion for delivering exceptional customer service. As a strong advocate for small IT service environments, you relish having exposure to a variety of tools, technologies, and customer verticals. You are driven by the success of not-for-profit and charitable organizations and thrive on helping them...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Tier 1 Linux

    2 days ago


    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Junior Tier 1 Helpdesk **for a **full-time opportunity.** **Duties and Responsibilities**: - Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment. - Setup & decommission employee accounts, including setup...


  • Vancouver, Canada Hach Full time

    Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with...

  • IT Support Specialist

    2 weeks ago


    Vancouver, Canada Netsmart Inc. Full time

    **What are we looking for?** At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary...


  • Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Information Technology Support Specialist **Reports to**: Director, IT **THE TEAM** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that...


  • Vancouver, BC, Canada Aquilini Development & Construction Full time

    Full-Time Reports to: Director, IT Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate portfolio that includes commercial and residential properties, hotels, golf...


  • North Vancouver, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...


  • Vancouver, Canada Quicktech Full time

    ROLE : Support Specialist DESCRIPTION:  Quicktech is looking for a full-time Support Specialist at the Intermediate Level (Tier 2) to remotely join our current talented team of technicians in Vancouver MISSION : To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an...


  • Vancouver, Canada Netsmart Inc. Full time

    **What are we looking for?** At Netsmart we never silo our techs into only doing desktop support or doing Tier 1 support. Everyone gets the chance to learn new technologies and develop their skills. We are seeking an IT Support Specialist who will work with clients on their technology needs and help to do projects and handle support requests. The primary...


  • Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...


  • Vancouver, Canada Hach Full time

    Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with...


  • Vancouver, Canada Maximizer Services Inc Full time

    **Technical Support Specialist** We’re on the search for our next **Technical Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...


  • Vancouver, Canada Maximizer Services Inc Full time

    **Technical Support Specialist** We’re on the search for our next **Technical **Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...


  • Vancouver, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process. All...