Remote Monitoring Support Specialist

4 weeks ago

Vancouver BC, Canada Aquilini Development & Construction Full time

Full-Time
Reports to: Director, IT
Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry.
Today the company owns and manages an international real estate portfolio that includes commercial and residential properties, hotels, golf courses, vineyards and blueberry and cranberry farms.
In addition to its ongoing pursuits in real estate development and construction, AG has expanded its holdings to include assets in the sports & entertainment, renewable energy, aquaculture, tourist attractions, restaurants, and food & beverage industries.
The Information Technology Support Specialist will be part of the Information Technology Department responsible for the implementation and the continuously improvement of enterprise technology. Reporting to the Director of IT at Aquilini Development and Construction.
The Information Technology Support Specialist is responsible for providing direct support and troubleshooting software and hardware issues for on-site and as the head-office teams. The Information Technology Support Specialist is expected to coordinate between the end-users, the internal IT technical team and external vendors.
The Information Technology Support Specialist will investigate research, document, respond, and provide timely status and resolution to all incoming inquiries and provide related training.
Supporting end-user by responding to inquiries, questions, and reported issues
Following-up with different parties to ensure tickets are resolved on-time and quality
Meeting regularly with end and power users (at the head-office and on site)
Maintenance/Support
Solving technical problems including software and hardware
Managing system customizations including objects/tables, fields, workflows, approval process, validation rules…
Providing tier 3 knowledge and support to resolve incidents
Coordinating with external vendors or with the internally IT teams
Performing mass exports, transformations and uploads / updates of data as required, and monitoring data quality
Helping with regression testing during releases. Implementing structured testing to ensure functionality and to identify and address deficiencies
Minimum 2 years of experience of IT support
Bachelor's degree in a computer science or equivalent
Proficient with Microsoft Office Suite (Power Automate and SharePoint an asset)
Proficient with an ERP (Acumatica or Sage 300 is an asset)
Experience supporting end-user on software and hardware
Knowledge of technology tools such as ServiceNow, JIRA, MS DevOps
Experience with a BI, CRM, Field Service application an Asset
This is a fully in-office/onsite role
The successful candidate will be required to travel to different sites and must have access to their own vehicle
Site locations are but not limited to:

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