Technical Support Specialist
3 weeks ago
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
adjustments can be made to help support you in delivering your best performance.
Technical Support Specialist
**Job Title**: Technical Support Specialist Reference Number: 117349
**Location**: North Vancouver Employment Type: Permanent Full Time
**Hours of Work**: Other Posted Date: 2023/02/15
Position Highlights
We are hiring a Technical Support Specialist for a Fulltime Permanent opportunity.
The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration of
outages of ICBC systems through effective alerting and monitoring; timely, clear and concise communication, and consistent
incident handling.
As a Technical Support Specialist within the TOC team, you will provide support for ICBC#s computing platforms. This includes
monitoring system queues; responding to system capacity or performance issues; ensuring systems, databases, and
transactions are available as per Service Level Agreements.
Position Requirements
**Your key deliverables**:
- Responding, investigating, troubleshooting, escalating, and/or resolving system alerts.
- Coordination of high-priority incidents, incident logging and escalation.
- Working in conjunction with other ISD teams to provide support, maintenance & task execution for Infrastructure systems and
enhancements.
- Execution of ad-hoc IT Service requests via the JIRA request system. (server snapshots, Control-M job handling, data change)
- Performing daily health checks, ad hoc health checks & production verification testing (PVT)
- IT Service Desk outside of core business hours for our internal customers.
- Experience utilizing privileged access to support servers, troubleshooting system alerts, executing IT service requests, and
viewing administrative settings.
- Experience with Infrastructure monitoring tools such as Splunk, AKIPS, Nagios, SCOM and Application Performance
Monitoring (APM) tools.
- Knowledge of ITSM best practices such as ITIL, incident, problem and change management, and service operations
Management.
- Self-motivated # able to learn new technologies quickly.
- Strong support documentation skills, cross-training & knowledge transfer You will have experience supporting Enterprise
systems for mid to large-sized IT Infrastructure systems. Your experience is supported by post-secondary education in a
computer-related field, and a passion for getting to the root and resolving technical problems.
The hours of operation are twenty-four hours per day, Sunday to Saturday. Employees work a 9-hour work day and rotate
**through three shifts**:
**Day**: 7:00 to 16:00
**Afternoon**: 14:00 to 23:00
**Night**: 22:30 to 07:30
Employees will generally be scheduled to work the following pattern: four-day shifts followed by three days off, then four night
shifts followed by four days off and then four afternoon shifts followed by three days off. Employees will receive an 8.5% shift
premium. There are opportunities for overtime.
Position Information
- Please note only those legally entitled to work in Canada at present will be considered for this position.
- Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our
team
adjustments can be made to help support you in delivering your best performance.
ZRIT
-
Technical Support Specialist
1 month ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
-
Technical Support Specialist
1 month ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
-
Technical Support Specialist
21 hours ago
North Vancouver, Canada T-Net British Columbia Full timeWe welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact accessibility_services@icbc.com , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with...
-
Technical Support Specialist
20 hours ago
North Vancouver, Canada T-Net British Columbia Full timeWe welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact accessibility_services@icbc.com , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with...
-
Technical Support Specialist
19 hours ago
North Vancouver, Canada T-Net British Columbia Full timeWe welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact accessibility_services@icbc.com , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Real Estate Webmasters Full timeREW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...
-
Technical Support Specialist
7 days ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if yo
-
Technical Support Specialist
1 month ago
Vancouver, Canada Insurance Council of BC Full timeThe Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **Why Work for the Insurance Council?** Work with a great team of people in a...
-
Technical Support Specialist
1 month ago
North York, Canada Connectability Full time**Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 26+ years. While a lot has changed in that time, one thing that...
-
Technical Support Specialist
6 days ago
Vancouver, BC, Canada Fortinet Full timeDescription Fortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs...
-
Technical Support Specialist
1 month ago
Vancouver, Canada Umbrella IT Services Full timeUmbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...
-
Technical Support Specialist
1 month ago
North Bay, Canada North Bay Regional Health Centre Full time**EXTERNAL VACANCY** **ONE (1) PERMANENT FULL TIME** **INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST** **SALARY: FROM $64,291 TO $80,418 YEARLY BASED ON EXPERIENCE** The incumbent will be responsible to the IT Manager. Responsibilities include assisting the Information Systems Technical Support staff with ongoing user support. **WHAT WE OFFER**: -...
-
Recruitment Specialist
21 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Recruitment Specialist
19 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Recruitment Specialist
19 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Technical Support Specialist
1 month ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
7 days ago
North York, Canada Career Nexus Inc. Full time**Job Title**: Technical Support Specialist - Access Control **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Technical Support Specialist - Access Control to join our Technical Services team. In...
-
Technical Support Specialist
7 days ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
7 days ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
-
Technical Support Specialist
4 hours ago
Vancouver, Canada Maximizer Full timeTechnical Support SpecialistWe’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...