People Experience Advisor

7 months ago

Toronto, Canada Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

Additional Job Description

**More about this role**

**What you need to know about this position**:

- Responsible for employee relations; including working with the Centers of Excellence, Compliance and Integrity team and completing investigations as needed
- Support Timekeeping process for core employees - KRONOS
- Accountable for workforce planning - time & attendance
- Delivering the Organization Pillar (IL6S); and support the implementation of local projects or initiatives
- Improve overall employee experience - leveraging the organizational model and supporting employee and manager self serve

**What extra ingredients you will bring**:

- Leadership skills to uphold policy, provide direct, actionable feedback and support Managers with decision making and execution
- Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectively
- Conflict Management skills to read situations quickly, reach agreements and settle disputes equitably

**Education / Certifications**:

- Bachelor's degree in Human Resources or a related field required
- Human Resources Generalist experience required (Minimum 3 years)
- Proven Labour Relations experience required (Minimum 2 years)
- HR Experience in a manufacturing environment required (Minimum 2 years) Gladstone

**Job specific requirements**:

- Coaches and guides People Managers and Employees to use and benefit from self-service
- Assists with Knowledge Portal navigation and policy interpretation
- Continuously improves the Knowledge base to increase usage and improve employee experience
- Works with team to align policies and processes across locations
- Supports the people leads with reorganizations, working closely with internal and external partners to complete the end to end process.
- Ensures effective onboarding for new hires in partnership with Talent Acquisition
- Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)
- Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
- System Mastery - has an in depth working knowledge of all HR systems.
- Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible

**Travel requirements**:None

**Work schedule: Business hours. Mon to Fri potential remote work as well.**

**No Relocation support available**:
**Business Unit Summary**:
**We are the second-largest snacking company in Canada and in the top 10 food companies in North America. We make and distribute delicious household favorites including **_Cadbury _**, **_Oreo _**, **_Mr. Christie _**and **_Maynards _**. We are an ambitious business—in the past few years alone, we have invested $250 million in our Ontario-based factories. Our community of over 2,600 employees is based across Canada, with our head office on Bloor Street West in Toronto. Canada plays a strategic role for Mondelēz North America and globally. We are proud of our “local-first” commercial focus that enables us to take ownership of our own market and make more, faster decisions closer to our consumers. We are also proud of our top 100 position on Forbes magazine’s 2019 Canada’s Best Employers list.**:
**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services

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