People Support Advisor

7 days ago

Toronto, Canada Autodesk Full time

Job Requisition ID #
- 22WD65486

Position Overview

The People Support team is the first point of contact for all HR related inquiries and services to all employees in Autodesk. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction. This role contributes to the continuous improvement of the HR Service delivery through analysis of their firsthand interactions with employees. The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around benefits and policies. This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.

**Responsibilities**:
- Ensure consistent and reliable support to employees- Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels- Build strong knowledge on HR policies and processes both global and regional- Provide transactional support, basic data requirements and administrative tasks- Support L&OD administrative and operational activities- Support all Tier 1 tasks/activities as and when required- Collaborate with the People Services team to share feedback from employees to improve the delivery of services- Generate weekly, monthly, quarterly, and annual reports of metrics and work with the People Support Manager to interpret these reports, identifying trends and providing proactive suggestions for improvements Minimum Qualifications- At least 2 years’ experience in a customer service, service center, or shared services role- Degree or relevant qualification- Proven organizational skills- Attention to detail and methodical approach required- Excellent interpersonal and communication skills- High integrity and ability to maintain confidentiality at all times

Preferred Qualifications- Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused- Excellent technical skills (Excel, Word,), as well as experience of HR systems such as Workday and supporting tools such as Service Now- Ability to manage a demanding employee base, re-prioritizing regularly to meet specific requirements- Strong team player who remains positive during challenging assignments- Ability to work in a fast-paced environment with high volume and complex demands- Great communicator, with experience of dealing with a variety of audiences at all organizational levels

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk Careers

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