Manager, Project Management Office

6 hours ago

Toronto, Canada Intelex Full time

**Manager, PMO**

As part of the Global Services team the Manager, PMO will oversees customer implementations and the project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls. The PMO is responsible for developing and maintaining high standards by establishing best in class project management methodologies, standards, and tools.

**Key Metrics**
- Customer Satisfaction
- Services Revenue
- Utilization
- Project health score
- On-time completion

**What will you do**:

- Ensures GS implementation methodology is followed and enforces project standards.
- Ensures that projects are delivered within the triple constraint parameters.
- Minimizes project exposure and risk by instituting proactive Risk Management strategies.
- Responsible for communicating project progress through regular Executive Steering Committee meetings.
- Provide second-line support for client project escalations with a strong commitment to client success, including active listening, clarification of problem, determination of corrective action, and resolution of the problem.
- Effectively close out projects with an objective of securing positive client testimonials and conducting formal lessons learned activities with an objective of improving our implementation methodology and skills in other implementation resources.
- Continually seek opportunities to increase client satisfaction and deepen client relationships.
- Responsible for people management activities including recruitment, onboarding, setting expectations, performance management, coaching and mentoring
- Assists in the training and development of Project Managers
- Conducts quarterly and annual performance appraisals with direct reports.
- Augment and support the team skill sets in order to meet project requirements.
- Manage capacity planning for the team in order to identify additional headcount requirements and proactively support team leads on project resourcing.
- Work with Research and Development, as required, to escalate and prioritize product/development issues.
- Work with the Global Services Solution Architects and Project Managers, as required, to escalate and prioritize solution design considerations.
- Work with Presales, as required, to asses and estimate prospective engagements.
- Report and monitor project revenue performance.
- Support services revenue forecasting and resource forecasting.
- Contributes towards the continual improvement of the service delivery models. Identifies and seeks to improve best practice implementation strategies with a view to removing obstacles preventing time to value or customer satisfaction.
- Develop and make policy recommendations in order to improve team effectiveness.
- Travel to client locations within Canada, the United States and occasional international travel may be required.

**What you will bring**:

- History of demonstrated success in driving and delivering strong organizational results
- Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client
- Track record in recruiting and building a team
- Strong interpersonal and communication skills, with the ability to present in a group setting
- Experience building internal and external relationships and mitigating past difficult personalities or situations
- Self-motivated to develop and maintain skill set and product knowledge.
- Professional self-starter, able to work collaboratively with others
- Excellent program management and project management skills
- PMP certification would be an asset
- Prior experience working with CRM software, project management and forecasting tools
- 10+ years’ experience in a client-facing, software delivery environment
- 8+ years’ experience in project management or leadership roles
- Completed post-secondary education or equivalent experience

**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: F

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