Community Connector- Family Centre Argyle

3 weeks ago

London, Canada LUSO COMMUNITY SERVICES Full time

**Job Summary**:
The Community Connector role is critical to creating a welcoming, trusted place where children and families can access services easily and effectively. This is a position that requires extensive knowledge of all the programs and services available throughout the community, especially those within Argyle community and within other Neighbourhood Child and Family Centres throughout the city. The Community Connector will act as the information liaison for participants and provide accurate referrals to programs and services.

**Reporting**:Reporting to the Family Centre Manager, the Community Connector will be an employee of LUSO Community Services (responsible to operate and manage Family Centre Argyle) and will represent LUSO in the community with families and partners.

**Position Details: The position is full-time and considered permanent and is being filled immediately.**

**Full time

**Key Responsibilities**:
**General Community Connector role**:

- Responsible for main reception/resource area including greeting and providing seamless connections to appropriate programs and services.
- Facilitate Early-On programming at the Family Centre or at community locations, if full time RECE’s are on leave due to illness, vacation, training etc.
- Work alongside families to identify the programs and services that are of interest and importance to their lives.
- Answer all incoming phone calls while providing service information as needed.
- Collection and maintenance of resources including current community mapping.
- Create and maintain comprehensive monthly calendar and post where necessary.
- Ensure the smooth operation of transitioning programs and services within the centre.
- Collect, input and maintain statistical data for reporting purposes.
- Support site tours for community members and service providers as needed.
- Support partner’s access to photocopier; inter-professional lounge and all supplies at the Family Centre used for service delivery.
- Maintain information board of programs and services offered at the Family Centre.
- Monitor and maintain office equipment that is signed out by partners.
- Support partners in use of all equipment including (technology, kitchen equipment, washer and dryer).
- Participate in Community Connector training and professional development opportunities.
- Participate in Family Centre team meetings and LUSO Community Services’ staff meetings, which may including chairing, taking minutes etc.
- Actively participate in the Community Connector online forum.
- Be responsible for the health and safety of participants at the Family Centre. This may include Covid-19 safety protocol requirements and cleaning responsibilities
- Ensure own performance follows the policies and procedures of LUSO Community Services including Health and Safety, Child Protection and Risk management

**Key Qualifications**:

- At minimum Post-Secondary Diploma or Degree from an accredited college or university in a related field such as Leadership, Social Work, Social Service Work, Family Studies, Education or other relevant area of study; **OR Early Childhood Education Diploma
- RECE from an accredited college or university is preferred for the role**:

- Extensive knowledge of the community, organizations, and resources to support families with single point access lens.
- Practical Knowledge of How Does Learning Happen? Ontario’s Pedagogy for the Early Years;
- Demonstrated experience working in a community setting and strong customer service skills
- Experience providing information and referrals to families
- Well
- developed decision making skills
- Strong organizational and time management skills
- Excellent written and verbal communications skills
- Ability to work independently and self-motivated
- Strong computer skills and knowledge of relevant software including virtual platforms
- Able to work well with individuals of diverse social and cultural backgrounds
- Ability to work collaboratively with others and well as within a multidisciplinary team
- Friendly, outgoing, professional and strong work ethic
- Punctual and reliable, strong work ethic and attendance
- Second language an asset
- Clearance through a Vulnerable populations police screening process, prior to commencing employment
- Current CPR and First Aid certification, must be able to provide prior to commencing employment
- Must be able to show proof of vaccination or provide medical or human rights exemption documentation

**Wage Range**: $21.00-23.00 per hour, dependent on experience and certification

LUSO Community Services is an equal opportunity employer.

**NO TELEPHONE CALLS PLEASE**.

ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED

**Job Types**: Full-time, Permanent

**Salary**: $40,950.00-$44,850.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision ca

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