General Manager

5 months ago

Niagara Falls, Canada Chapel Heights Full time

**Job Title**: General Manager
**Reporting To**: Vice President of Operations and Finance

**Job Summary**:
As a key leader at Chapel Heights, the General Manager plays a pivotal role in ensuring the delivery of exceptional care services aligned with the organization’s vision, mission, and values. Reporting to the Vice President of Operations and Finance, the General Manager is responsible for optimizing resident care, meeting financial targets, and maintaining regulatory compliance. Strongly recommended to be a Registered Nurse, the General Manager leads by example, fostering a culture of excellence in care provision and financial stewardship.

**Responsibilities**:

- Develops and implements short and long-term operational plans to optimize resident care and achieve financial targets.
- Provides leadership and direction to the leadership team, delegating responsibilities effectively and ensuring clear communication channels.
- Collaborates with the marketing team to enhance the reputation of the residence, maximize lead generation, and achieve occupancy targets.
- Establishes marketing objectives in alignment with the Director of Marketing, regularly reviewing competitive analysis for service enhancements.
- Cultivates positive community partnerships and explores opportunities for community engagement and support.
- Supervises recruitment, orientation, and performance management of team members, ensuring adherence to regulatory requirements.
- Oversees budget development and expenditure monitoring, taking proactive measures to address variances and optimize resource allocation.
- Implements staffing adjustments in response to occupancy fluctuations and service enhancements.
- Ensures compliance with health and safety regulations, including oversight of occupational health and safety committees.
- Responds promptly to resident and family concerns, implementing action plans to address issues and promote resident satisfaction.
- Encourages maximum participation in satisfaction surveys and implements initiatives to enhance resident experience.

**Qualifications**:

- Registered Nurse highly recommended.
- Management course completion or minimum 3 years equivalent experience.
- Excellent supervisory, leadership, and communication skills.
- Strong knowledge of finance, human resources, marketing, and department coordination.
- Proficiency in MS Office, specifically Excel and Word.
- Initiative, good judgment, and the ability to foster a positive work environment.
- Effective verbal and written English communication skills.

**Working Conditions**:

- Providing care to residents of diverse backgrounds.
- Flexibility to accommodate extra hours, meetings, emergencies, and resident/family interactions.
- Ability to manage stress and interruptions within legislative and budgetary constraints.
- Various physical demands including sitting, crouching, kneeling, walking, and exposure to biomedical waste.
- Engagement with therapy programs aimed at resident well-being.

**Note**: The duties and responsibilities outlined above are indicative and not exhaustive. The General Manager may be required to perform additional tasks as necessary to meet the needs of Chapel Heights.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Hospitality: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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