General Manager

3 days ago

Niagara Falls, Canada District 11 Full time

**Position**: General Manager

**Reports to**: Owner

**Position Description**

Your duties will include undertaking administrative tasks, monitoring inventory levels, developing business strategies, hiring, training, coaching and developing staff. You'll also undertake activities common to business managers within any sector, including overseeing:

- finance
- human resources
- marketing
- operations
- sales

**Duties and Responsibilities**

Duties and responsibilities include, but are not limited to the following:
**Training, Coaching and Development**:

- Recruit new staff, and train and develop existing staff.
- Managing staff scheduling to ensure that shifts are covered at all times.
- Monitoring employee attendance, productivity, and performance to ensure that standards are being met.
- Completing payroll and maintaining employment records
- Accurately tallying all cash and charge slips.
- Reviewing sales records to determine which items are most profitable, adding new items and removing slow moving items
- Provide training and orientation to new employees. As well as ongoing and effective training and coaching to all store level employees so that they can successfully execute their jobs.
- Set policies and processes
- Hold employees accountable, counsel and effectively resolve team performance issues through coaching, performance improvement and development plans.
- Ensure management of employee compliance with company policies (eg dress code, cell phone) in accordance with District 11’s discipline policies.
- Promote a respectful workplace environment, working as a team, addressing and resolving issues that arise.
- Be knowledgeable in, and use all available training resources to maximum benefit.
- Actively participate in his/her own training by putting into practice what has been learned.
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
- Participate in the annual assessment process (Performance Review) for store employees, including providing assessment feedback and delivering assessments.

**Customer Service Excellence**:

- Ensure customers have a memorable and enjoyable shopping experience by providing friendly and knowledgeable service.
- Enthusiastically greet and welcome customers to District 11, and strive to exceed customer expectations through friendly, quality and timely service.
- Encourage additional sales by offering 'add-ons' to each customer’s purchase.
- Ensure optimal customer service is provided by sales associates and management team, through consistent and fair on floor, coaching and development.
- Respond appropriately to customer inquiries and concerns. Make decisions, whenever possible, in favor of the customer.
- Ensure the store is tidy, clean and organized at all times. (including the stockroom and staff room)
- Project professionalism and company image in both attitude and attire by adhering to dress code practices.
- Communicate positively with customers and coworkers constantly during shifts.
- Design strategy and set goals for growth
- Other duties as assigned

**Time Management**:

- Effectively utilize time management skills, by reacting with a sense of speed and urgency to get the job done promptly and efficiently, while meeting company objectives, within a set timeline. (eg. Visual merchandising, employee development plans).
- Complete schedules.
- Assign and distribute duties to employees.
- Maintain the employee Requested time off Calendar.
- Maintain Employee Availability forms.

**Sales and Wage Cost**:

- Implement direction given by the Owners.
- Assist in achieving store budgets (eg. Daily/Weekly/Monthly sales goals, Wage Cost).
- Report on buying trends, customer needs, profits etc
- Support employees in meeting individual and store sales objectives.
- Provide support to ensure successful inventory management.
- Manage the 'on call' process including determining which employees are to be called in for additional shifts or sent home during slow periods.

**Visual Merchandising**:

- Ensure visual merchandising strategies are implemented as per direction given by the owner(s), within the required time frame.
- Maintain outstanding store condition and visual merchandising standards
- Support ongoing, effective maintenance of visual merchandising standards in the store.

(eg. visual changes, pricing strategies and markdowns)

**Loss Prevention**:

- Actively contribute to achieving the shrink target. (Reduce loss)
- Ensure loss prevention policies and practices are adhered to in order to reduce internal and external losses.
- Conduct employee bag checks at the end of each employee's shift.
- Notify all members of the Management team of any loss prevention related concerns.

**Working Conditions**:

- Store level.
- Physically demanding work in the store environment.
- Standing on your feet for an extended period of time.
- Ability to work in and out of different temperature ranges.
- Lifting and ladde

  • General Manager

    6 months ago

    Niagara Falls, Canada Chapel Heights Full time

    **Job Title**: General Manager **Reporting To**: Vice President of Operations and Finance **Job Summary**: As a key leader at Chapel Heights, the General Manager plays a pivotal role in ensuring the delivery of exceptional care services aligned with the organization’s vision, mission, and values. Reporting to the Vice President of Operations and Finance,...

  • General Manager

    7 months ago

    Niagara Falls, Canada Devonshire Retirement Residence Full time

    **_“How do you live in the moment?”_** The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • General Manager

    4 months ago

    Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

    **_“How do you live in the moment?”_** The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • General Manager

    6 months ago

    Niagara Falls, Canada Margaritaville Full time

    Margaritaville is a successful, high volume, franchised restaurant. The General Manager will be a highly energetic individual that leads a motivated team and is responsible for: - All aspects of restaurant operations - Growing both transient guest and group sales - Creating and enforcing strong service standards - Recruiting and training customer-oriented...

  • General Manager

    3 days ago

    Niagara Falls, Canada Wendys Restaurants Full time

    **WHAT YOU'LL DO** Our culture comes from key principles from our founder, Dave Thomas. These include honesty and integrity, treating everyone with respect, being nice and giving back to our employees and community. General Managers are a critical part of our restaurant leadership team. General Managers work with restaurant management to provide the...

  • Assistant General Manager

    7 months ago

    Niagara Falls, Canada Emerald Retirement Residence Full time

    Join our Hospitality Team! **Reports to**:General Manager/Designate **Qualifications**: 1. Retirement Management or equivalent knowledge with relevant experience. 2. Previous managerial experience in a retirement home setting, preferably a retirement home or equivalent knowledge with relevant experience. 3. Empathy for and understanding of the needs of...

  • Restaurant General Manager

    4 months ago

    Niagara Falls, Canada Taps Brewhouse Full time

    Are you passionate about craft beer and great food? Taps Brewhouse is looking for an experienced General Manager to lead our team in delivering exceptional guest experiences. Located in the heart of Niagara Falls, Taps has been a local favorite, known for our in-house brewed beers and a menu with something for everyone. As the General Manager, you will be...

  • Plumbing General Manager

    4 months ago

    Niagara Falls, Canada Metro Plumbing & Heating Ltd Full time

    *Job Overview* We are seeking a dynamic and experienced Plumbing General Manager to oversee all aspects of our operations and lead our team to success. *Duties* - Develop and implement business strategies to achieve company goals - Oversee daily operations and ensure efficiency and productivity - Foster a positive work environment and ensure high levels of...

  • Senior Power Generation Manager

    2 days ago

    Niagara Falls, Ontario, Canada The Burke Group: Human Resources Specialists Full time

    Job Title:Senior Power Generation ManagerAbout the Role:We are seeking an experienced Senior Power Generation Manager to join our team at The Burke Group. As a key member of our operations department, you will be responsible for overseeing the daily operations of our power generation facilities.Responsibilities:Operations Management: Supervise and manage the...

  • Restaurant General Manager

    19 hours ago

    Niagara Falls, Canada Americana Conference Resort and Spa Full time

    **Position Summary**: The General Manager is responsible for the day to day operations of a Boston Pizza Restaurant, under the direction of the Franchisee. This includes conducting the affairs of business for the store, supervision and development of the management team and store staff, as well as proper procedures with respect to personnel policies. The...

  • Hotel General Manager

    7 months ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Apprentice General Manager

    3 weeks ago

    Niagara Falls, Canada Bass Pro Shops Full time

    p>Summary:The Retail Store General Manager guides the store and the team as a whole to provide Legendary Customer Service thereby increasing the sales and profitability of the store for the benefit of the company. The GM implements strategies and policies and procedures to maximize the efficiency of the operations of the store and partners with retail...

  • General Manager in Training

    3 days ago

    Niagara Falls, Canada 43 North Group Full time

    Welcome to the 43 North restaurant group. We are proud to be one the largest hospitality employers in the Niagara region; managing a variety of culinary experiences from full - service dining, quick-service, corporate events, on and off-site catering as well as tours. We are now looking for experienced and energetic leaders who have a passion for people to...

  • General Manager

    2 months ago

    Niagara Falls, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Niagara Falls is looking for a General Manager - Restaurant Division to oversee the daily operations of our restaurant. The successful candidate will have a strong background in hospitality management and be able to lead a team to achieve business objectives.Responsibilities:Manage the restaurant's financial performance, including...

  • General Labourer

    7 months ago

    Niagara Falls, Canada Walker Industries Full time

    **About Walker** Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions...

  • General Labourer

    7 months ago

    Niagara Falls, Canada Walker Environmental Full time

    **About Walker** Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions...

  • General Laborer

    2 months ago

    Niagara Falls, Canada Triumvirate Environmental Full time

    **General Laborer** Loop Recycled Products, a wholly owned subsidiary of Triumvirate Environmental, one of North America's largest environmental services firms, is looking for a General Laborer to join our facility in Niagara Falls. Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced...

  • Retail Store General Manager

    3 weeks ago

    Niagara Falls, Ontario, Canada Bass Pro Shops Full time

    Retail Store General Manager OpportunityWe are seeking a highly skilled and experienced Retail Store General Manager to lead our team in delivering exceptional customer service and driving sales growth.Key Responsibilities:Coach, train, and motivate the team to provide legendary customer service and achieve sales targets.Develop and implement strategies to...

  • General Maintenance

    7 months ago

    Niagara Falls, Canada Marriott on the Falls Hotel Full time

    Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls Hotel and Conference Centre is minutes away from area attractions, world-class wineries, golf and casinos. With 404 guests rooms and suites, the Marriott on the Falls Hotel offers exceptional guest room accommodations, sumptuous dining options at its on-site...

  • General Maintenance Technician

    8 months ago

    Niagara Falls, Canada City Experiences Full time

    **City Experiences is seeking a General Maintenance Technician for our City Cruises operation in Niagara Falls, ON.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: The **General Maintenance Technician** will be working towards a Ski Lift Mechanic - Certification. The...