People Experience Advisor

5 months ago

Scarborough, Canada Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**

**What you need to know about this position**:
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What extra ingredients you will bring**:

- Drive manager and employee self service
- Coaches and guides People Managers and Employees to use and benefit from self-service
- Assists with Knowledge Portal navigation and policy interpretation
- Continuously improves the Knowledge base to increase usage and improve employee experience
- Works with team to align policies and processes across locations
- Supports the people leads with reorganizations, working closely with internal and external partners to complete the end to end process.
- Ensures effective onboarding for new hires in partnership with Talent Acquisition
- Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)
- Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
- System Mastery - has an in depth working knowledge of all HR systems.
- Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible
- Manages the service awards and scholarship program including interfacing with the vendors, employees, people managers as needed.
- Responsible for employee relations; including working with the Centers of Excellence, Compliance and Integrity team and completing investigations as needed
- Accountable for Weekly Time and Attendance submission and annual payouts.
- Support the Organization Pillar (IL6S)
- Continuous Improvement Champion supporting people services
- Improve overall employee experience - working within the organizational model as a member of the people services team, supporting employee and manager self service, and improving on the Moments that Matter to employees

**Education / Certifications**:

- Bachelor's degree or equivalent in Human Resources or Related Field required

**Job specific requirements**:

- Human Resources Generalist experience required
- Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Kronos and or Infor timekeeping, HRIS system is preferred

**Travel requirements**:

- 5% within GTA (across plants or Head Office

**Work schedule: 37.5 hours/ week**
- Full-time on-site. Some flexibility is expected in work hours
- A requirement to flex work hours to support off-shift one day a week

**No Relocation support available**:
**Business Unit Summary**:
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have inve

  • Service Advisor

    5 months ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Agincourt Mazda**. - Have experience as an automotive service advisor - Enjoy meeting new people and building relationships - Have no Management experience but an "open" mind and...

  • Service Advisor

    5 months ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Agincourt Mazda**. **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success...

  • Manager, Client Experience

    5 months ago

    Scarborough, Canada Sephora Full time

    **Job ID**: 244694 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes...

  • Beauty Advisor

    5 months ago

    Scarborough, Canada Cloré Beauty Supply Full time

    **Get to Know Us** Cloré Beauty Supply is a chain of retail beauty supply stores that was established in 2012, with nine retail locations across Canada. Cloré Beauty Supply is not only Canada’s premier retailer of hair extensions, hair care products, skin care products and related accessories; at Cloré, we support each other so that we can build an...

  • Beauty Advisor

    5 months ago

    Scarborough, Canada Cloré Beauty Supply Full time

    **Get to Know Us** Cloré Beauty Supply is a chain of retail beauty supply stores that was established in 2012, with nine retail locations across Canada. Cloré Beauty Supply is not only Canada’s premier retailer of hair extensions, hair care products, skin care products and related accessories; at Cloré, we support each other so that we can build an...

  • Beauty Advisor

    5 months ago

    Scarborough, Canada Sephora Full time

    **Job ID**: 231821 **Location**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Part Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris....

  • Parts Advisor

    7 months ago

    Scarborough, Canada Formula Honda Full time

    **Formula Honda**, a proud member of Drive Autogroup, is currently looking for a Parts Advisor to join our growing team. This is an entry level position and although we do not require automotive or parts experience, it is considered an asset. As a Parts Advisor, some of your responsibilities will include: - Promptly meeting and greeting parts customers in...

  • Retail Sales Solutions Advisor- Scarborough Region

    5 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 196423 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Retail Sales** Solutions Advisor** We are actively recruiting experienced Retail Sales Solutions Advisor/Client Solutions Advisors in the Toronto East region. **Job Overview**: As a Client Solutions Advisor you will be...

  • Accessible Learning Advisor

    2 weeks ago

    Scarborough, Canada Centennial College Full time

    Job Number: - J1124-0136- Job Title: - Accessible Learning Advisor (2 Full-time Vacancies)- Job Type: - Permanent FT Support- Bargaining Unit: - FT Support- School/Department: - Student Experience & Success- Campus: - Hybrid with flexibility to work from all 5 campus- Location: - Greater Toronto Area- Pay Range: - $39.34 - $45.59- Pay Band: - Support I-...

  • Service Advisor

    5 months ago

    Scarborough, Canada Scarboro Mazda Full time

    **Want to be a part of something special?** Scarboro Mazda aims to be the trusted dealer in Scarborough and the greater Toronto area. At Scarboro Mazda, we continually strive to do things differently to ensure a unique and enjoyable experience for our customers. At our dealership, be part of our team and love coming to work. **What we are looking...

  • Small Business Advisor- Scarborough, On

    6 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 171591 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout...

  • Service Advisor

    6 months ago

    Scarborough, Canada Scarboro Mazda Full time

    **Want to be a part of something special?** Scarboro Mazda aims to be the trusted dealer in Scarborough and the greater Toronto area. At Scarboro Mazda, we continually strive to do things differently to ensure a unique and enjoyable experience for our customers. At our dealership, be part of our team and love coming to work. **Scarboro Mazda **is a leading...

  • Student Employment Advisor

    2 months ago

    Scarborough, Canada Centennial College Full time

    Job Number: - J0924-0473- Job Title: - Student Employment Advisor - Mat Leave Contract- Job Type: - Temp FT, Support- Bargaining Unit: - FT Support- School/Department: - Student Experience & Success- Campus: - Progress/Hybrid- Location: - Greater Toronto Area- Pay Range: - $39.34 - $45.59- Pay Band: - Support I- Hours/Week: - 35- Shift Schedule: - Monday to...

  • Service Advisor

    17 hours ago

    Scarborough, Canada Gengroup Crane Corp. Full time

    Gengroup is a proud, Canadian-owned family business with a 60+ year history designing, manufacturing and servicing mission-critical overhead material handling equipment for customers in the Greater Toronto Area (GTA). **Job Overview** We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be...

  • Parts Advisor

    5 months ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Parts Advisor **to join the team at **Agincourt Mazda**. - Want change in a disruptive market - Like being uncomfortable with "change" to grow - Want to be part of the "new era" of analytical leadership and empowerment - Have no Management...

  • Service Advisor

    5 months ago

    Scarborough, Canada Somerville Auto Group Full time

    **Experience the Somerville difference for your career!** **Service Advisor - Heavy & Light Trucks - Scarborough** Join our growing, forward-thinking team! For over 60 years, Somerville has been a name that represents integrity and quality in the transportation industry. Our highly trained sales and service teams have earned a credible reputation through...

  • Small Business Advisor

    5 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 186700 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Automotive Service Advisor

    5 months ago

    Scarborough, Canada DISCOUNT TIRE & AUTO CENTRE Full time

    We are looking for a Minimum of 3-5 years experience as a automotive service advisor, with a good communication skills, written and oral. Advise customers on repairs required, maintenance due and provide an estimate. Handle customer inquiries and issues Familiar with the Tires Sizes, Rims Familiar with the Labor guide Exceptional Customer Service Follow-up...

  • Automotive Service Advisor

    2 months ago

    Scarborough, Canada Active Green + Ross Full time

    '''Overview: We are seeking a highly motivated and customer-oriented Service Advisor to join our team at our dealership in . As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive repair services. If you have a passion for sales, excellent mechanical knowledge, and enjoy...

  • Automotive Service Advisor

    5 months ago

    Scarborough, Canada Active Green + Ross Full time

    '''Overview: We are seeking a highly motivated and customer-oriented Service Advisor to join our team at our dealership in . As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive repair services. If you have a passion for sales, excellent mechanical knowledge, and enjoy...