Front Desk Agent

5 months ago


Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Duties are not limited

**Job Type**: Part-time

**Salary**: $16.50-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


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