Guest Services Front Desk Agent

7 months ago

Madeira Park, Canada Painted Boat Resort Spa & Marina Full time

**Guest Services Front Desk Agent**:
We are currently hiring for a Full or Part-time position, working as part of our awesome Guest Services Team on the Front Desk

Painted Boat Resort Spa & Marina is a unique, boutique style property, where a Guest Service Agent must be a multi-functional individual who is driven to always exceed our guests’ expectations with attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues, handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

**Responsibilities**:

- Process guest arrivals & departures on a daily basis according to service standard procedures
- Coordinate all room assignments and adjust accordingly as needed, based on maintenance or housekeeping status (ie. room blocks, ready status)
- Assist with all guest concerns and inquiries
- Coordinate group check-ins and departures
- Answer all calls into the resorts main line and redirect as requested, ensuring to follow all standard procedures as pertained to guest & employee privacy
- Accept & make all reservation requests and offer detailed information to guests as needed
- Understand and know how to make all types of reservations (ie. standard, owner, fits, group, comp, gift certificates)
- Respond to all booking inquiries
- Process payments accordingly; deposits, departures, boutique purchases, equipment rentals
- Safe cash handling procedures; reconciling cash & all transactions at the end of each shift
- Assist at marina with guests arriving by boat, needing assistance with baggage and docking
- Maintains the cleanliness and neatness of the resort reception area
- Completes and submits maintenance requests
- Daily opening and closing procedures of the office
- Process gift certificate requests following the standard procedures
- Securing resort and pool area end of evening shift
- Performing night audit procedures
- Offer baggage assistance when needed
- Complete additional tasks assigned
- Assist other departments as needed

**Knowledge, Skills & Abilities**
- Complete knowledge of the resort and its’ services/facilities including operation of certain specific equipment (ie. home theater system, fireplace, washer/dryer)
- Understand procedures for sending guests out on recreation equipment (ie. kayaks, paddleboards)
- Have knowledge of immediate and surrounding area (ie. activities, dining, accommodations, ferry information, directions) to enable assisting guests with recommendations
- Keep & maintain a clean and organized workspace
- Exude a professional and positive attitude at all times
- Aware of all current season rates as well as packages offered and the details
- Excellent communication skills
- Efficient administration skills
- Understands resorts’ pms system and how to carry out the basic daily tasks (ie. reservations, reports, room assignments)
- Familiar with all room types, locations, features, limitations
- Knows how to use all front office equipment (ie. computer, key machine, phones, copiers)
- Maintains proper telephone etiquette at all times

**IMPORTANT**

Applicants must be legally able to work in Canada.

**Please send us your resume** with a short note telling us why you would like to join our team.

**Contact Us To Join Our Team**:

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