Assistant Front Office Manager

2 months ago


Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who thrives playing a critical role in the effective management of the hotel’s Front Office operations. The Assistant Front Office Manager is responsible for overseeing the day-to-day operations of the Front Desk, Bell desk and Switchboard, also acting as the hotel’s Manager on Duty and supports as relief Night Manager when required.

**Key Responsibilities**:

- Lead by example in providing warm and engaging service to all our guests.
- Support the Front Office team in all aspects of the daily operation.
- Implement company policies & procedures, health & safety legislation, and departmental SOPs.
- Facilitate timely and practical resolution in all matters of guest service complaints.
- Facilitating daily shift briefings and regular operational meetings.
- Assist is daily hotel administration (i.e. payroll, inventory, departmental purchasing, etc.)
- Act as the hotel Manager on Duty in the absence of other key leaders.
- Take a leading role in all emergencies including Fire Procedures and Fire Panel operation.
- Participate in performance management: coaching, training, reviews and discipline.
- Ensuring cash handling and auditing procedures are in place and actively followed.
- Developing close and effective working relationships with all supporting departments.
- Attending hotel training programs as needed.
- This position will require night coverage in the absence of the Night Manager.
- Performing other duties as assigned.

**Qualifications & Experience**:

- Minimum 1-year Front Office leadership experience in an upscale hotel environment.
- Must be self-directed, motivated and demonstrate exceptional service and interpersonal skills.
- Demonstrated ability to work with accuracy, efficiency and attention to detail.
- Strong organizational, analytical skills, and decision-making skills.
- Ability to multi-task and prioritize in a fast-paced work environment.
- Excellent Communication skills, both verbally and written.
- Demonstrated ability to effectively lead a team.
- Technologically savvy, familiar with Microsoft Office, Opera Cloud, HotSOS and Revinate.
- Requires a flexible schedule for a 24/7 hotel environment, including weekends and holidays.
- Bachelor's Degree in Hotel / Hospitality Management is an asset.

**Job Types**: Full-time, Permanent

Pay: $58,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
- Supervisory/Management: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



  • Vancouver, Canada Pan Pacific Vancouver Full time

    ***: - Reporting to the Front Office Manager, and under the general guidance of the Director of Rooms_, _the Assistant Front Office Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring all standards established by the hotel are met or exceeded. In addition, this position will oversee all...


  • Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...

  • Front Office Manager

    6 months ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Front Office Manager. Reporting directly to the Director of Front Office, the Front Office Manager leads a team of Assistant Front Office Managers and employees to successfully execute all Front Office operations including guest arrival and departure procedures. The...


  • Vancouver, Canada Accor Full time

    Company Description Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. Job Description What is in it for you: Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the...


  • Vancouver, Canada Wedgewood Hotel and Spa Full time

    **Welcome to the Wedgewood Hotel and Spa, a Relais**_**& **_**Châteaux property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment, and financial district. The Wedgewood Hotel & Spa, member of the prestigious Relais _& _Châteaux collection, is a 83-room, luxury boutique property,...

  • Front Office Manager

    4 months ago


    Vancouver, Canada Hotel Belmont Vancouver MGallery Full time

    **Front Office & Operations** - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards. - Train & Ensure Team Members have current knowledge of hotel products, services, emergency procedures, pricing, daily events/business and policies, as well as knowledge of the local area. - Manage day-to-day staffing...


  • Vancouver, Canada HERITAGE OFFICE FURNISHINGS Full time

    Heritage Office Furnishings is one of the leading suppliers of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 250 employees in the areas of Sales, Administration,...


  • Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Front Office- Job Type- Full-time Permanent- Job Description: - The Assistant Front Office Manager/Guest Relations is responsible for the management of all aspects of the Front Desk functions and coordination of guest...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Sundays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Rosewood Hotel Georgia Full time

    The Assistant Front Office Manager/Night Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. **Responsibilities**: - Maintain complete knowledge of, and comply with, all...

  • Office Manager

    7 months ago


    Vancouver, Canada Earls Head Office Full time

    About Earls Kitchen + Bar - Some 40 years ago, Leroy “Bus” Earl Fuller and his son Stanley Earl Fuller had a simple idea: to create a laid-back burger and beer joint filled with warm, friendly people. The first Earls restaurant opened in Edmonton, Alberta in 1982, and it quickly took off — Earls has never looked back, opening locations across Canada...

  • Front Office Agent

    7 months ago


    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    The Front Office Agent provides the highest quality of customer service to all guests by providing accurate information and services to ensure optimum guest satisfaction. **KEY RESPONSIBILITIES** First-Class Guest Experience - Providing accurate information to guests about hotel policies, services, amenities, and informing guests about the facilities and...

  • Front Desk

    7 months ago


    North Vancouver, Canada Canopy Health Full time

    **About us** **Canopy Health** is a multidisciplinary practice located in the heart of Lynn Valley, North Vancouver, where we have been serving the community for over 10 years. Our clinic has recently changed ownership to become a Midwife and Nurse Practitioner led Primary Care Centre working alongside Allied Health providers to create a holistic approach...

  • Front Office Manager

    6 months ago


    Vancouver, Canada Level Full time

    **Perks & Benefits**: - Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program raging from $500-$2500, depending on business need. - Regular consistent team building activities and...

  • Front Desk Assistant

    6 months ago


    Vancouver, Canada Canadian Cancer Society Full time

    **In-person work model** **This position is based in Vancouver** **Salary Band: 1 ($36,000 - $41,000)** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across...

  • Front Office Host

    6 months ago


    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...


  • Vancouver, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...


  • Vancouver, Canada Ausenco Full time

    Front Office Coordinator-(AUS0009RZ) Ausenco is a fast-growing company with big ideas. We redefine what’s possible in some of the world’s most complex projects and toughest environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects...


  • Vancouver, Canada Vancouver Aboriginal Child & Family Services Society Full time

    **Status: Full-time, 2-year term** **Delegated Program: Child Safety** **Location: 2020 Yukon Street, Vancouver BC** **Classification: Grid 9** **Salary: $**48,729.07 to $54,899.19 annually** **Hours: 8:30 am - 4:30 pm Monday to Friday** At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld,...


  • Vancouver, Canada Shangri-La Hotel Full time $60,000 - $66,000

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular...