Customer Service Representative

3 months ago

Greater Sudbury, Canada ClaimSecure Full time

Exciting Opportunity: Join the Customer Response Centre as an Agent

As a Customer Response Centre Agent, you'll embark on a challenging journey as the main point of contact for ClaimSecure's plan members, plan sponsors, and Healthcare Providers. Your mission will involve handling phone inquiries with enthusiasm and precision to uphold our excellent service levels. You'll project a professional company image and be the go-to person for providing efficient assistance to all our valued customers. Get ready for a dynamic role with the possibility of shift incentives, ensuring a vibrant and engaging work experience

**Principal Responsibilities**:

- Put your problem-solving skills to the test by researching, identifying, and resolving customer inquiries using our innovative software.
- Don't worry if things get tricky - we’ve got your back You’ll learn when and how to escalate issues according to our established policies.
- Become a sleuth of information as you research required details using available resources.
- Be a facilitator by routing inquiries to the appropriate resources, ensuring everyone gets the help they need.
- Keep things organized by documenting all call information according to our standard operating procedures.
- Become the trendsetter of customer inquiries by recognizing, documenting, and alerting the management team to any emerging patterns.
- Make sure every customer feels valued by following up on inquiries whenever necessary.
- Embrace the power of data by completing call logs and reports - you'll be an analytics pro in no time
- Do you consider yourself multi-talented? - take on any other duties assigned and enjoy the variety

To thrive in this exciting environment, we're looking for individuals with the following knowledge, skills, and experience:

- A high school diploma or equivalent, and maybe some extra vocational or professional certification
- Bilingualism (English/French) would be an asset.
- Have 1-3 years of experience in a call center environment and/or related field (Data entry, health-related field) - you're no stranger to the action
- Know the ins and outs of customer service practices and principles - making customers happy is your specialty
- Flaunt your excellent data entry and typing skills - you're quick and accurate
- Your listening and verbal communication skills are top-notch - you're a great conversationalist
- Be calm, cool, and collected - you know how to handle stressful situations with grace and poise.

So, if you're ready we invite you to join our team Don't miss out on this opportunity - come aboard now and let's make a difference together

**Job Types**: Full-time, Permanent

**Salary**: From $34,345.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Currently working remote from home.

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in SUDBURY, ON

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