Spa Manager
4 weeks ago
Centrally located downtown Montreal Spa is searching for a Manager to take charge and ensure the continued success of the business.
The Manager’s top priority will always be ensuring that the customer’s Spa experience is the ‘best of the best’.
**Duties**:
- Providing and exemplifying the highest level of guest services.
- Ensuring guest grievances are resolved in a prompt, effective, professional and courteous manner.
- Interviewing, hiring and overseeing a staff of over 50 people.
- Training and motivating the aesthetics teams and the front desk staff.
- Ensuring that the Spa’s policies, procedures and cleanliness standards are being met and maintained
- Maintaining a thorough knowledge of all services, products and activities available at the Spa
- Assisting the front desk with group bookings, and when they are overloaded.
- Scheduling staff effectively.
- Administrative tasks
**Qualifications**:
- Must have a strong appreciation for customer care, and a willingness to go the extra mile for the guests.
- Must have a minimum of 3 years experience in a similar supervisory position in the Aesthetics industry.
- Must be a graduate of a recognized Aesthetics school
- Must be fluently bilingual in French and English
- Must have a polished appearance, and professional manner
- Must have excellent customer service, communication and organizational skills
- Must be self confident, proactive and able to prioritize
- Should preferably have experience in a totally computerized spa environment
- Must have the ability to maintain composure in fast paced environment
We offer full benefits, competitive remuneration, and a pleasant working environment.
We invite you to forward your CV in complete confidence.
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
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