Accommodation Director

Found in: beBee S CA - 3 weeks ago

Montréal, Canada Corner Collection Full time

The Director of Accommodation ensures the management of operations at the Place d'Armes hotel by ensuring the smooth running of the reception and housekeeping departments. They also ensure to provide an incomparable experience to guests by focusing on exceptional customer service and a product that meets their expectations. While taking steps to maximize hotel occupancy and revenue, they manage resources to optimize profitability. They also play a key role in conveying our vision, mission, and hotel values on behalf of the executive committee.

WHAT WE OFFER:

Working at Corner has its benefits We believe in the importance of a healthy work-life balance by providing access to life's essentials and adding recreational discounts on Corner services and neighborhood partners.

- Employment stability.

- Opportunities for advancement and growth.

- Upscale hotel environment.

- Collective RRSP and insurance program with employer participation.

- Close to a metro station (public transportation discounts).

- Recognition program. Company events.

- Discounts and preferential rates in our restaurants, hotels, spa, and with our neighborhood partners.

- The ambiance and charm of Old Montreal. And much more...


HOW YOU WILL CONTRIBUTE TO CREATING MOMENTS OF HAPPINESS:

  • Contribute to the success of day-to-day operations.
  • Implement, enforce, and ensure compliance with policies and procedures contributing to the structure of services under your responsibility.
  • Standardize and update existing policies in collaboration with each service manager.
  • Establish an efficient work organization to increase customer service quality, department profitability, and team skills.
  • Manage personnel in the reception and housekeeping departments.
  • Supervise and participate in coordinating the work of the housekeeping director, reservations, etc.
  • Regularly conduct comprehensive facility checks to ensure compliance with standards in their condition and operation.
  • Manage customer complaints, resolve issues with enthusiasm and creativity, and address any unforeseen circumstances.
  • Ensure follow-up and control of expenses within the established budget.
  • Attend management meetings and ensure communication with various teams involved.
  • Monitor material and labor needs in collaboration with the head office.

Required Qualifications:

  • Significant experience in team management in the hotel industry (over 10 employees).
  • Minimum of 3 years of experience as a reception manager.
  • Hospitality training.
  • Very good knowledge of housekeeping and reservation departments in the hotel industry.
  • Ability to communicate clearly and concisely, orally and in writing, in English and French due to international clientele.
  • Knowledge of hotel software (Opera an asset).
  • Knowledge of Micros/Oracle/Simphony software (an asset).

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