Manager - Application Specialist

1 month ago

Montréal QC, Canada 360.Agency Inc. Full time

Join 360.Agency , a marketing agency specialized in crafting bespoke web and marketing solutions tailored for Canadian automotive dealerships.

We’re on the lookout for a bilingual manager to spearhead our team of application specialists . Reporting directly to the Director of Operations, you’ll have the exciting opportunity to establish and mold this new department , pivotal in managing and processing interdepartmental requests.

In this dynamic role, you’ll collaborate closely with our team of specialists, taking the lead in coordinating intricate cases. Your exceptional communication prowess, adept problem-solving skills, natural leadership abilities, and solid technical background will be instrumental in driving success in this role.

Enjoy the perks of flexible hours , comprehensive group insurance benefits from day one, unlimited telehealth services for you and your loved ones, and more as part of our inclusive package.

Embark on a fulfilling journey with us, where your talents are valued and your contributions make a real impact

  • Design the departmental structure to efficiently handle and streamline incoming requests.
  • Implement a robust framework to facilitate seamless management of direct interactions (such as calls and meetings) with our valued clients.
  • Forge partnerships with fellow managers to guarantee swift response and resolution of cross-departmental inquiries.
  • Orchestrate the handling of intricate cases, ensuring adherence to prioritization protocols and thorough communication until resolution.
  • Collaborate closely with diverse Product Owners (POs) to facilitate ongoing training sessions on product enhancements and updates.
  • Enforce the adoption of the agency’s internal best practices into the team’s day-to-day operations.
  • Oversee meticulous analysis, documentation, and prioritization of tickets by the team prior to their handover to the technical units.
  • Familiarity with 360.Agency’s diverse product families is an advantage.
  • Bilingual proficiency in English and French is essential.
  • Exceptional interpersonal communication and customer service abilities.
  • Demonstrated natural leadership qualities with a capacity to perform under pressure.
  • Possesses an analytical mindset and enjoys diving into complexities.
  • Exhibits excellent organizational skills and discipline.
  • Strong team player with a commitment to collaborative success.
  • Demonstrates dedication and adherence to processes.
  • Shows autonomy and a keen desire for continuous learning.
  • Pays meticulous attention to detail with a focus on job satisfaction.

Work environment:

  • Located in Griffintown close to public transportation
  • Beautiful, open and modern work environment
  • Hybrid work and flexible hours
  • 100% reimbursed transportation card*
  • Summer hours*.
  • Computer equipment provided for home and office use

Welfare:

  • Full group insurance from day 1
  • Unlimited virtual medical clinic for you and your family
  • Discounts at various partners (Strom SPA, Gym)

Entertainment & other:

  • Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
  • Coffee, tea, snacks (cereal bar) and drinks available
  • Opportunity to work from abroad for 4 weeks per year*.

*conditions apply

360.Agency offers a warm, family and flexible working environment , where we love simplicity and communication . We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company’s products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.

If this sounds like you, come and meet us

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