Manager, Growth Administration

4 weeks ago

Winnipeg, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

Western Financial Group is a diversified insurance services company that is focused on creating security, providing over one million Canadians the right protection for more than 100 years. Western provides insurance through multiple locations across Canada, its affiliates, and a variety of connected channels.

**Manager, Growth Administration**

As the Manager of Growth Administration with Western Financial Group, you will be responsible for managing and leading, a team of Sales and Service staff made up of; Sales Coordinators, Client Care Associates & Commercial Insurance Advisors to achieve targets while supporting Key Performance Indicators

**Our Environment**

The Growth Administration Team provides support to the business by completing the process of insurance documents and administrative support in a timely and accurate manner while focusing on overall customer experience. Western’s culture is embedded in the organization’s Guiding Principles which guide our decision-making process, keeping the best interests of our customers, employees, and business partners in mind.

**Here is what a typical day looks like**
- Lead, develop, and support a high-performance team to achieve targets and meet Key Performance Indicators
- Manage and support the implementation of Central Sales and Service Teams objectives and strategies
- Communicate strategic business initiatives, processes and procedures across multiple provinces, departments, and teams
- Research and analyze Central Sales and Service processes and utilize findings to support departmental continuous improvement strategies
- Manage recruitment by aiding in the interview process and support the onboarding/training process
- Partner with leaders to ensure service and communication standards are met by providing proactive leadership and mentorship to break down roadblocks, solve issues and provide positive outcomes for the Business at every level
- Develop and deliver program renewal reports to program partners, and review and create efficient and effective processes for the Centralized Team with an emphasis on efficiency and maximizing positive customer experience
- Work towards building effective relationships with all levels of leadership across departments

**The value you bring**
- 5 years of direct industry knowledge with exposure to budget/ cost control, planning & analysis
- Minimum 3 years of team leadership & people management experience
- Strong business awareness, active listening, and interpreting skills
- Minimum Level 2 Insurance license required
- Level 3 license and/or CAIB is considered an asset
- Post-secondary degree or diploma in Business administration or relevant field of study is considered an asset

Hours: Full Time - 37.5 hours/week

Location: Winnipeg, MB (Hybrid/ and or Indoor Office Environment)

Requisition #: 79162

Role Level: 4

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance brokers, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account

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