Predictive Analytics Analyst
4 weeks ago
**Responsibilities Summary**
- **AI Strategy Development**: Create and implement AI-driven strategies for IT Service Desk improvements, including automation, chatbots, and predictive analytics.
- **Data Analysis**: Identify trends and automation opportunities through service desk data analysis.
- **Solution Design and Implementation**: Collaborate to design and deploy AI-powered tools like virtual agents and automated workflows.
- **Feasibility and Integration**: Conduct feasibility studies, proof-of-concepts, and integrate AI solutions with existing systems.
- **Performance Monitoring**: Track KPIs to evaluate the impact of AI initiatives.
- **Industry Awareness and Training**: Stay updated with AI trends and train staff on new tools.
- **Customer Support**: Provide exceptional service via various channels when required.
- **Business Case Development**: Work with management to secure funding for AI initiatives.
**Qualifications SummaryMust-Haves**:
- **Education**: Bachelor’s degree/diploma in Computer Science, IT, Business Administration, or a related field.
- **Experience**:
- Minimum 2 years in IT service management or AI/ML-related fields.
- Proven expertise in AI and machine learning technologies, including NLP, predictive analytics, or automation.
**Desired Skills**:
- Analytical, problem-solving, and stakeholder management skills.
- Familiarity with IT service management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
- Knowledge of cloud-based AI platforms (e.g., Google Cloud, Azure, AWS).
- Certifications in AI/ML or ITIL/AIOPs are advantageous.
- Experience with scripting (Python, R) and data visualization tools (e.g., Tableau).
- Understanding of DevOps, Agile practices, cybersecurity, and data privacy.
- Strong communication, prioritization, and teamwork abilities.
**Job Types**: Full-time, Fixed term contract
Pay: $45.00-$55.00 per hour
**Education**:
- Bachelor's Degree (required)
**Experience**:
- IT service management, AI/ML, or related field.: 2 years (required)
- NLP, predictive analytics, or automation: 2 years (required)
Work Location: Hybrid remote in Toronto, ON M5V 1R5
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