Facilitation & Retention Specialist

1 month ago

Belleville, Canada Meta Vocational Services Inc. Full time

META is hiring

***

**ROLES AND RESPONSIBILITIES**
- Collaborate with team to identify job seekers’ attributes and skills, develop strategies to increase employability and meet client employment goals.
- Provide support to individuals in navigating program components such as use of computer equipment and assistive devices, and accessing community service information.
- Facilitate workshops one-on-one or in a group setting, conduct mock interviews and provide feedback to client and Employment Coordinator.
- Collect follow-up information and provide retention supports as needed.
- Support job seekers during the recruitment process including coaching for specific job opportunities and when appropriate, offer inperson support during job interviews.
- Perform follow-ups at specified intervals for active and closed clients, ensuring data and information is entered/tracked in a timely manner.
- Provide support with workplace accommodation requirements.
- Assist with developing and implementing workplace retention strategies.
- Accurately enter data including case notes into internal/external databases, submit required documentation (including paystubs).
- Provide job coaching (on-the-job client support through their orientation process and review of training materials, safety protocols, job duties, and company policies/procedures) as needed.
- Develop detailed task analysis’ and provide instruction to client to learn job duties and develop appropriate work behaviours on a oneon-one basis.
- Provide training to increase mobility options within the city.
- Liaise between the placement employer, META staff, and program participant.
- Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations.
- Other duties as assigned by the Program Supervisor.

**QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS**
- Completion of post-secondary education in social services/employment/career counselling or related discipline.
- Minimum 2 years’ related experience supporting persons with disabilities and/or complex barriers to employment.
- Competent understanding of federal, provincial and municipal employment related programs and services, legislation, eligibility and guidelines.
- Familiarity with community social services networks and knowledge of Ontario income support programs.
- High level of computer proficiency in MS Office Suite (PowerPoint, Outlook, Word, Excel) and effective research skills.
- Previous experience using databases; experience using CAMS would be considered an asset.
- Client-focused with strong interpersonal skills which motivate and encourage others.
- Ability to negotiate, problem solve and effectively work under pressure.
- Must be willing to travel to various locations for work.
- Valid Ontario drivers’ licence, up-to-date vehicle insurance and reliable transportation is essential.
- Must be resourceful, organized, and efficient, with well-developed time management skills.
- Works well both independently and collaboratively, as part of a team.
- Comfortable speaking in group settings and able to organize and facilitate workshops/training sessions.
- Current and clear criminal record check, including vulnerable sector screening.

**ADDITIONAL NOTES**
- Travel outside the office will be necessary.
- May require non-standard working hours (evenings & weekends).
- Must have the ability to work from home as needed.

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