Customer Success Specialist

6 months ago

Belleville, Canada OT Group Full time

OT Group is one of the largest independently owned office technology suppliers in Canada. We are focused on providing exceptional customer service, industry-leading technology products and substantial financial value. We have seven locations in Ontario, with our head office in Belleville and our branch offices from Markham through to the Quebec border. Our capable team of approximately 60 staff members live and work in the regions they service,which helps to reduce our environmental impact and ensures the best possible response times to our customers.

Under the same ownership since 1988, our company has been implementing a significant growth strategy and is looking for a Customer Success Specialist to join our team.

This role will be based out of our Belleville location with the requirement to be in-office.

As a top employer in our industry, we take pride in offering our employees an exceptional place to work. We offer all of our employees:

- Competitive compensation and benefits
- Opportunity for personal and professional growth and development
- Work/life balance
- Shareholder opportunities
- Company social events
- A family and team-oriented environment

What are you responsible for?
- Managing on-boarding, implementation, training, adoption, retention, and high levels of customer satisfaction
- Performing ticket review and follow up, seeking feedback from customers on performance of services and issue resolution
- Receiving client requests for new hardware and software and actioning these requests
- Generating sales quotes as required
- Reviewing and sending out license requests and renewals, identifying opportunities for additional features or services as required
- Monitoring projects and reviewing timelines, including any related metrics or analytics
- Maintaining and developing customer success strategies and best practices, as well as customer support content, with the assistance from the Customer Success Manager and other internal teams
- Creating and publishing social media and marketing content as required
- Collaborating withinternal teams to fully optimize the customer experience by gathering feedback from different departments
- Prioritizing coordination with the Development Team to address escalations or requests
- Other responsibilities as relevant / assigned

What do you bring to this role?
- A post-secondary education with a focus in business, communications, or another related equivalent
- A minimum of one to two (1-2) years’ experience in a customer-facing role, where interaction with customers has been a key responsibility
- Previous experience in account management within an IT or Managed Services Provider considered an asset
- Strong verbal and written communication skills, with the ability to convey information clearly and concisely
- The ability to analyze customer feedback, and provide data-driven decisions to Management
- Strong organizational skills, with the ability to prioritize customer needs and deadlines
- The ability to problem solve and adapt quickly to various customer expectations or requirements

If you are a confident, dedicated, and hard-working professional who is motivated to achieve high standards of quality service and value to customers, we would love to hear from you

We appreciate all who express interest; however, only those selected for an interview will be contacted.

  • Customer Experience Specialist

    4 weeks ago

    Belleville, Ontario, Canada Freedom mobile Full time

    About the Role:Customer Experience SpecialistWe are seeking a motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you will be responsible for providing an exceptional customer experience by engaging with customers, promoting and selling Freedom Mobile products and services, and...

  • Customer Service Specialist

    2 months ago

    Belleville, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    At beBee Professionals, we are looking for a Customer Service Specialist to join our team in Belleville, Canada. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and assist with purchases.Maintain knowledge of products and promotions to...

  • Customer Relationship Building Specialist

    4 weeks ago

    Belleville, Ontario, Canada kent-automotive Full time

    At Kent Automotive, a company with over 70 years of experience and a strong foundation, we are seeking sales representatives who are passionate about building relationships, solving problems for customers, and working in an enthusiastic sales team environment.You will be responsible for leading generation efforts, receiving support from colleagues who can...

  • Customer Engagement Specialist

    4 weeks ago

    Belleville, Ontario, Canada Groupe TVA Full time

    At Groupe TVA, we're proud to be leaders in a movement that brings affordable wireless services to Canadians. As a part-time Retail Specialist at our Quinte Mall location, you'll have the opportunity to make a real difference in people's lives by turning store visitors into committed Freedom Mobile customers.Your day will be spent engaging with customers,...

  • Customer Engagement Specialist

    4 weeks ago

    Belleville, Ontario, Canada Groupe TVA Full time

    About the RoleAre you passionate about delivering exceptional customer experiences? Do you have a knack for building genuine connections with people from diverse backgrounds?We're seeking a highly motivated and outgoing Customer Engagement Specialist to join our team at Groupe TVA. As a key member of our retail team, you will play a vital role in turning...

  • Culinary Operations Specialist

    1 month ago

    Belleville, Ontario, Canada CB Canada Full time

    Culinary Operations SpecialistWe are seeking a Culinary Operations Specialist to join our team at Ontario Gaming East Limited Partnership. As a Culinary Operations Specialist, you will be responsible for ensuring the smooth operation of our culinary department. This includes preparing menu items, maintaining a clean and safe kitchen environment, and...

  • Order Pickers Specialist

    2 weeks ago

    Belleville, Ontario, Canada Anna Full time

    **About Anna**We are a leading company in the industry, committed to excellence and innovation. Our team is passionate about delivering high-quality services to our customers.**The Role**We are currently seeking an Order Pickers Specialist to join our dynamic team. As an Order Pickers Specialist, you will play a critical role in ensuring that our customers...

  • Hair Colour Specialist

    4 weeks ago

    Belleville, Ontario, Canada MOONLIGHT DAY SPA INC. Full time

    We are seeking a skilled Hair Colour Specialist to join our team at MOONLIGHT DAY SPA INC. in a full-time position.About the JobThis is a permanent opportunity with 40 hours of work per week. The estimated salary for this role is around $55,000 - $65,000 per year, depending on experience and location.You will be working in a fast-paced environment where...

  • Reliable Home Delivery Specialist

    4 weeks ago

    Belleville, Ontario, Canada Velisha Full time

    **Job Title:** Reliable Home Delivery Specialist  About VelishaWe are a leading provider of home delivery services, dedicated to delivering exceptional customer experiences.  Compensation:The estimated annual salary for this role is $60,000-$80,000 CAD, depending on experience and qualifications.  About the RoleWe are seeking a reliable and responsible...

  • Customer Experience Ambassador

    5 days ago

    Belleville, Ontario, Canada Videotron Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Videotron in the Quinte Mall. As a Part-time Retail Specialist, you will play a key role in turning store visitors into committed Freedom Mobile customers by building genuine connections.A typical day for you will be spent engaging with customers, promoting...

  • Administrative Support Specialist

    4 weeks ago

    Belleville, Ontario, Canada Kraft Village Full time

    About Kraft VillageWe are a dynamic organization seeking an experienced Administrative Support Specialist to join our team.Job SummaryThis is a permanent full-time position offering 13 hours of work per week, with an estimated salary range of $25-$30 per hour based on relevant experience and location. The successful candidate will be responsible for...

  • Home Delivery Specialist for Major Retailers

    2 weeks ago

    Belleville, Ontario, Canada Velisha Full time

    **Company Overview**Velisha, a leading provider of white glove home delivery services, is seeking an experienced Home Delivery Specialist to join our team. In this role, you will be responsible for delivering high-quality service to customers across the region.**Estimated Salary:** $60,000 - $80,000 per year**Job Description**We are looking for a...

  • Home Delivery Support Specialist

    1 month ago

    Belleville, Ontario, Canada Velisha Full time

    At Velisha, we're seeking a skilled Home Delivery Support Specialist to join our team. As a key member of our delivery team, you'll be responsible for assisting with the delivery and setup of appliances and furniture for major companies and big box stores.Key responsibilities include:Driving a 26-foot straight truck to deliver and set up products at...

  • Highly Skilled Delivery Specialist

    2 weeks ago

    Belleville, Ontario, Canada Velisha Full time

    Job Title: Highly Skilled Delivery SpecialistCompany OverviewVelisha is a leading provider of white glove home delivery services. Our team is dedicated to providing exceptional customer experiences, and we're seeking a highly skilled delivery specialist to join our ranks.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on...

  • Retail specialist

    6 months ago

    Belleville, Canada Freedom mobile Full time

    Job DescriptionThe roleIf you’re an upbeat, self-starter who genuinely enjoys interacting with others, we have a great opportunity as a Part-time Retail Specialist at our Quinte Mall. A successful Retail Specialist turns the store visitor into a committed Freedom Mobile customer through building genuine connectionsA typical dayYour day will be spent...

  • DZ Residential Driver Loader

    4 weeks ago

    Belleville, Ontario, Canada GFL Environmental Full time

    Waste Management Specialist OpportunityGFL Environmental is seeking a skilled Waste Management Specialist to join our Residential Solid Recycling Waste Division in Belleville.This full-time position involves residential curbside recycling pickup and transportation, ensuring that service meets established company policies and contract obligations.A DZ License...

  • Executive Culinary Specialist

    2 weeks ago

    Belleville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals in Belleville, we are seeking an accomplished Executive Culinary Specialist to elevate our kitchen team. As a key member of our culinary team, you will be responsible for preparing exceptional meals that meet our high standards for quality and presentation.Main Responsibilities:Create and execute menus according to customer preferences...

  • Customer Experience Specialist

    3 months ago

    Belleville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Belleville, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat.Offer product and service information to customers.Resolve customer complaints in a timely and...

  • Site Support Specialist

    2 months ago

    Belleville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team as a Site Support Specialist and play a vital role in the success of our construction projects. As a Site Support Specialist, you will assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Support carpenters, electricians, and other skilled workers on-site.Load and unload...

  • Retail specialist

    6 months ago

    Belleville, Canada Groupe TVA Full time

    Company Description At , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you. Job Description The role If you’re an upbeat, self-starter who genuinely...