Csr - Customer Service Representative

6 months ago

Surrey, Canada Vallen Full time

**CSR**

Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

An exciting contract opportunity has become available to join our team as a **Customer Service Representative**. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.

**Key Responsibilities**:
Your duties will include (but are not limited to):

- Expedite orders with vendors and buyers on a daily basis.
- Fully utilize the computer system to investigate and track orders, transfers and purchase orders to completion.
- Deal and follow through on customer inquiries and complaints.
- Compliance with corporate strategies and policies.
- Attend product training sessions and department meetings.
- Deal with vendors to meet committed delivery dates.
- Responsible for updating/creating and distribution of daily and weekly reports.

**Required Qualifications**:
To ensure your success in this role, you will require:

- Experience in safety, MRO and industrial distribution would be an asset.
- Proficient knowledge of transaction ordering processes.
- Broad exposure to the various inventory systems.
- A proven performance record of above average.
- Excellent interpersonal and communications skills with the ability to work in dependently.
- Demonstrate exceptional organizational skills and attention to detail.
- The ability to meet deadlines and prioritize workload in a very fast paced environment.

**What’s it like working at Vallen? **Upon joining our team, you will become part of a supportive, family-oriented culture where you will be led by a president who fully believes in having an open-door policy. Your suggestions will be heard, and your hard work will be rewarded.

Stay up to date with Vallen, and follow us on LinkedIn, Facebook, Twitter, YouTubeand Instagram.
Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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