Guest Service Agent

3 days ago

North Bay, Canada Vrancor Full time

**Job description**

**POSITION AVAILABLE: GUEST SERVICE AGENT**

**Location: Hampton Inn by Hilton North Bay**

**Address: 950 McKeown Avenue North Bay, ON P1B 9P3**

**REPORTS TO**:GUEST SERVICES MANAGER**

**_Must be available Monday to Sunday 7am-11pm**_

**SUMMARY**:
Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

**RESPONSIBILITIES**
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP's, group and special requests.
- Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
- Mails any delayed guest charge receipts.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Negotiates rates within parameters set by the FOM.
- Reports to supervisors any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
- Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.

**REQUIRMENTS**:

- Minimum of 2 years’ experience in Hotel Front Desk role preferred
- Knowledge of PEP Property Engagement Platform is preferred.
- Day, evening and night availability and flexible working hours for a 24-hour establishment
- Strong analytical abilities, detail oriented and able to multitask
- High school or college diploma in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office
- Bilingual an asset

Pay: From $16.55 per hour

**Experience**:

- customer service: 2 years (required)

Work Location: In person

  • Guest Service Agent

    2 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto - North York** **ADDRESS: 3 Park Home Avenue, Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...

  • Guest Services Agent

    4 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    2 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    2 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    3 days ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, British Columbia, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for Part time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests,...

  • Guest Service Agent

    2 weeks ago

    North Vancouver, Canada Holiday Inn & Suites North Vancouver Full time

    The Holiday Inn & Suites North Vancouver is looking for a dynamic, customer service focused individual with a strong work ethic to join our Guest Services team. Reporting to the Guest Services Manager, the Guest Services Agent is responsible for handling reservations and front office tasks in a courteous and efficient manner. - Provide exceptional guest...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, British Columbia, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for full time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend part time or seasonal internship/coop for the Summer.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior...

  • Guest Services Agent

    5 days ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Agent

    2 weeks ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Agent

    4 weeks ago

    North Bay, Canada Best Western North Bay Full time

    **To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.** **Duties & Responsibilities**: - Provide the highest quality of service to the guest at all times. - Promptly and effectively address effectively guest requests and complaints. - Check guests in...

  • Guest Service Agent

    4 weeks ago

    North Bay, Canada Best Western North Bay Full time

    **To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.** **Duties & Responsibilities**: - Provide the highest quality of service to the guest at all times. - Promptly and effectively address effectively guest requests and complaints. - Check guests in...

  • Guest Service Agent

    14 hours ago

    North Bay, Canada Best Western North Bay Full time

    **To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.** **Duties & Responsibilities**: - Provide the highest quality of service to the guest at all times. - Promptly and effectively address effectively guest requests and complaints. - Check guests in...

  • Guest Services Agent

    2 weeks ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    3 weeks ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    3 weeks ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    2 weeks ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Service Manager

    1 month ago

    North Bay, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Manager** **REPORTS TO**:General Manager** **LOCATION: Homewood Suites by Hilton North Bay** **ADDRESS: 495 Oak Street West North Bay, ON P1B 2T3** **Description** JOB SUMMARY: Under the general guidance of the Hotel General Manager and within the limits of establishing Homewood Suites by Hilton North Bay policies and...

  • Guest Service Manager

    2 weeks ago

    North Bay, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Manager** **REPORTS TO**:General Manager** **LOCATION: Homewood Suites by Hilton North Bay** **ADDRESS: 495 Oak Street West North Bay, ON P1B 2T3** **Description** JOB SUMMARY: Under the general guidance of the Hotel General Manager and within the limits of establishing Homewood Suites by Hilton North Bay policies and...

  • Guest Service Agent

    3 weeks ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...